POSITION SUMMARY

Provide the highest level of quality and service to our guests in an incredibly friendly atmosphere. Serve beverages to guests at tables in the restaurant as they are ordered by the servers; assist in clearing glassware and guest requests.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Serve beverages to guests promptly and accurately as ordered by servers, following all portioning, garnishing, and presentation standards. Provide friendly, attentive service by responding promptly to guest needs and communicating concerns or requests to servers or managers as needed. Communicate effectively with bar and service staff to ensure seamless and timely drink delivery. Confirm drink modifications, allergy indicators, and special requests before delivering items to guests. Accurately take beverage orders and input them into the POS system in a timely manner. Assist in clearing glassware and dishes from guest tables, counters, or bar tops and transport them to the appropriate dish station for cleaning. Keep service areas fully stocked, organized, and clean, including garnishes, glassware, napkins, and bar supplies. Assist in monitoring guests' physical condition when entering the restaurant and bar; monitor alcohol consumption while on the premises to ensure all HCR and county serving policies are followed. Take appropriate steps according to HCR policy to reduce the occurrence of alcohol related issues. Maintain awareness of table numbers, guest seat numbers, and dining room sections to ensure accuracy and efficiency in service. Adhere to all sanitation, food safety, and workplace safety procedures. Perform other related duties as assigned by management to support operational needs. Report for work on time and uphold expectations for attendance, uniform, and professional conduct. Regular attendance is an essential function of this job.

POSITION QUALIFICATIONS

Competency Statement(s) Customer Oriented

• Ability to take care of the customers' needs while following company procedures. Working Under Pressure
• Ability to complete assigned tasks under stressful situations. Safety
• Ability to work safely by following all safety policies and procedures. Active Listening
• Ability to actively attend to, convey, and understand the comments and questions of others. Communication
• Ability to communicate effectively with coworkers, guests, and management to ensure all needs are met. Response to Direction
• Receive and follow directions from supervisors; follow direction of computer generated tickets. Teamwork Abilities
• Ability to work together with a team in a positive manner to achieve a common goal. Friendly & Energetic
• Ability to exhibit a cheerful demeanor towards others and bring energy to the performance of the task. Neat & Well Groomed
• Neat & Well Groomed

SKILLS & ABILITIES

Experience:

Six months to one year related experience preferred.

Computer Skills:

None required, however experience with POS a plus.

Certifications & Licenses:

Must take an pass all training tests 85% or higher.

WORK ENVIRONMENT

Fast paced, high energy, moderately noisy environment containing multiple personality types. Can become crowded and can become high pressure. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Physical Demands:

N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0-2.5+ hrs/day) F (Frequently) Position requires this activity from 33

• 66% of the time (2.

5-5.5+ hrs day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands:

Stand:

C, Walk:

C, Sit:

N, Manually Manipulate:

F, Reach Outward:

C, Reach Above Shoulder:

O, Climb:

F, Crawl:

N, Squat or Kneel:

O, Bend:

F, Grasp:

C, Speak:

C Lift/Carry:

11-20 lbs:

C, 21-50

lbs:

O, Push/Pull:

13/25 lbs: F, 26/40lbs:

O Other Physical Requirements:

Vision (Near, Distance, Color, Peripheral, Depth) Sense of Sound

• Hear verbal requests by guests, coworkers, and managers Sense of smell Sense of touch Ability to wear Personal Protective Equipment (PPE)
• Non-slip shoes, back belt if lifting over 25 lbs, safety glove when using knife.

Frequent use of stairs while carrying items and constant movement around the restaurant.