LL Lead Server

LL Lead Server

HALLBROOK COUNTRY CLUB - 3.1

Leawood, KS Job Details Full-time $18 an hour 1 day ago Qualifications Guest relations Customer service Delegation Full Job Description

POSITION PURPOSE

The primary responsibility will be to assist the food and beverage operation. This includes ensuring that members and their guests receive the highest level of service while enjoying the club. In this role, you will help maintain the ambiance, service experience, training, and décor to the highest standards of excellence, while directly or indirectly supporting the food and beverage operation and processes.

DUTIES AND RESPONSIBILITIES

Perform a detailed walk-through of your assigned club area to ensure all are properly cleaned, organized, and set for service. Conduct service training for new team members. Support the opening, closing, and running side-work for your assigned areas of operation. When the manager is absent, runs daily pre-shift meetings to go over the specific needs of the day, unique menu items, special beverage items, and service plan. During the pre-shift, ensure all staff are properly groomed and in proper uniform. Report inconsistencies with uniform to management. Hold regular post-shift meetings to discuss successes and improvement opportunities. Ensure assigned area and all related equipment are in proper working order. Report issues to maintenance immediately. Recommend labor adjustments as needed during times of stagnancy. Delegate tasks to keep team productive. During the shift, maintain floor presence at all times. During the shift, lead the team accordingly. Look for areas of attention or where to direct assistance. Manage the P.O.S. opening and closing processes, ensure proper billing.

KNOWLEDGE, SKILLS & ABILITIES

College degree in a related field or equivalent experience of at least three years preferred. Must be 21 years of age or older. Prior experience in a hospitality role is preferred. Demonstrated ability to lead a team and/or prior experience leading a team required. Outgoing, friendly, service-oriented personality. Time management and organizational skills; ability to multitask in a fast-paced environment. Must be able to effectively interact with staff, members, and guests. Sense of urgency, ability to work with focus independently and strong work ethic. Flexible work schedule - weekends, evenings, holidays.

PHYSICAL & ENVIRONMENTAL DEMANDS

Ability to be on feet for up to 95% of the prescribed shift. Ability to lift 40 pounds, able to stand, bend, stoop, twist and turn for prolonged periods of time. The position will require working inside and outside various times of the year and may require prolonged exposure to sunlight.