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MB
Monsoon Bistro
Waitstaff/Server
Career Insights for Waiter / Waitress
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Scorecard
Based on Massachusetts data
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What they do
A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
$37,260 / year median in Massachusetts
+14% projected growth
Job Description
Job Summary Join our dynamic team as a Waitstaff/Server and become the heart of an energetic, guest-focused dining experience! In this role, you will deliver exceptional customer service by taking orders, serving food and beverages, and creating memorable moments for every guest. Your enthusiasm and attention to detail will ensure smooth operations and a lively atmosphere that keeps guests coming back. Whether you're passionate about fine dining, cocktail crafting, or providing top-tier hospitality, this position offers a vibrant environment to showcase your skills and grow within the food service industry. Responsibilities Greet guests warmly and present menus with enthusiasm, providing detailed descriptions of dishes and drinks. Take accurate food and beverage orders using POS systems, ensuring all special requests are noted. Serve food and beverages promptly while maintaining high standards of presentation and sanitation. Process sales transactions efficiently, including cash handling, credit card processing, and managing tabs via OpenTable or similar reservation systems. Upsell menu items like wines, spirits, cocktails, or specialty dishes to enhance guest experience and increase sales. Maintain cleanliness of tables and service stations; bus tables promptly to ensure a tidy environment. Demonstrate extensive knowledge of food safety protocols, alcohol service regulations, and proper food handling procedures. Engage with guests to foster positive relationships, handle inquiries professionally, and resolve any concerns quickly. Skills Proven experience in food service or hospitality environments with a focus on guest relations. Familiarity with POS systems such as Aloha POS, Micros POS, or similar platforms for processing sales transactions. Excellent time management skills to handle multiple tables efficiently during high-volume shifts. Basic math skills for accurate cash handling and bill splitting; experience with cashiering is a plus. Exceptional customer service skills with a friendly attitude and professional demeanor. Knowledge of sanitation standards, food safety regulations, and proper food handling practices in the restaurant industry. Join us to be part of an energetic team dedicated to delivering outstanding guest experiences! Your passion for hospitality combined with your skills will help create memorable moments that keep our guests returning time after time.