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MI
MANU ITALIAN BAR AND GRILL
Server
Career Insights for Waiter / Waitress
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Scorecard
Based on Massachusetts data
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What they do
A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
$37,260 / year median in Massachusetts
+14% projected growth
Job Description
Job Overview We are seeking a dynamic and energetic Server to join our vibrant hospitality team. In this role, you will be the face of our restaurant, delivering exceptional guest experiences through attentive service, expert beverage and food knowledge, and a lively, welcoming attitude. Your enthusiasm and professionalism will help create memorable moments for our guests, ensuring they return time and again. This position offers an exciting opportunity to showcase your culinary passion, sales skills, and hospitality expertise in a fast-paced, fine dining environment. Duties Greet guests warmly and guide them through the menu with enthusiasm and detailed descriptions of dishes, drinks, and specials. Take accurate orders using POS systems such as Aloha POS or Micros POS, ensuring all details are correct for food and beverage service. Serve food and beverages promptly while maintaining high standards of presentation, cleanliness, and sanitation. Process cash transactions efficiently, including handling cash, credit cards, and sales transactions with precision. Upsell menu items such as wines, spirits, cocktails, or specialty dishes to enhance guest satisfaction and increase sales. Maintain knowledge of wine pairings, spirits, cocktail recipes, and food industry trends to provide expert recommendations. Ensure food safety protocols are followed during food handling, serving, and sanitation procedures. Assist with bussing tables and maintaining a clean dining area to promote a welcoming atmosphere. Engage with guests to foster positive guest relations and resolve any concerns promptly. Use reservation systems like OpenTable to manage bookings efficiently and optimize seating arrangements. Collaborate with kitchen staff to ensure timely delivery of orders and exceptional service quality. Qualifications Proven experience in food service or restaurant environments, preferably in fine dining settings. Strong knowledge of POS systems such as Aloha POS or Micros POS; experience with OpenTable is a plus. Excellent customer service skills with the ability to engage guests positively and professionally. Demonstrated ability in upselling beverages like wine and spirits as well as menu items confidently. Culinary experience or food industry background preferred to enhance guest interactions. Ability to manage time effectively during busy periods while maintaining attention to detail. Knowledge of beverage service including cocktails, spirits, wine knowledge, and drink presentation techniques. Basic math skills for processing transactions accurately and managing cash handling responsibilities. Familiarity with sanitation standards, food safety practices, and proper food handling procedures. Strong communication skills coupled with a friendly attitude that promotes guest satisfaction. Join us in creating memorable dining experiences by bringing your energy, expertise, and passion for hospitality!