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Dunkin' Brands
Dunkin Crew Member
Career Insights for Waiter / Waitress
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Scorecard
Based on Michigan data
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What they do
A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
$31,588 / year median in Michigan
+4% projected growth
Job Description
Start your day right—and help our guests do the same! We're looking for energetic, reliable Crew Members with open availability (including weekends) who love working in a fast-paced, friendly environment. If you enjoy providing great guest experiences, take pride in delivering quality food and service, and thrive as part of a team that supports one another, this is the place for you. From crafting fresh beverages to keeping our restaurant running smoothly, you'll play an essential role in making sure every guest's visit is a delicious one. Grow your skills, support your team, and be part of a brand that keeps people running! You must be able to pass a criminal background check, no exceptions.
Responsibilities Include:
Team Environment- Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time. Operations Excellence for Guest Satisfaction
- Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience.
- Effectively execute restaurant standards and marketing initiatives.
Required Competencies:
Guest Focus- anticipate and understand guests needs and exceed their expectations. Passion for Results
- set compelling targets and deliver on commitments. Problem Solving and Decision Making
- make good decisions based on analysis, experience and judgment.