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Tang Dumplings

Server

Career Insights for Waiter / Waitress

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What they do

A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.

$34,141 / year median in Pennsylvania

+4% projected growth

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Job Description

Job Overview We are seeking a dynamic and enthusiastic Server to join our vibrant restaurant team! In this role, you will be the face of our establishment, delivering exceptional guest experiences through attentive service, expert beverage and food knowledge, and a positive attitude. Your energy and dedication will help create memorable dining moments for our guests, ensuring they feel welcomed, valued, and satisfied. This paid position offers an exciting opportunity to develop your hospitality skills while working in a lively, fast-paced environment. Responsibilities Greet guests warmly upon arrival and assist with seating arrangements, utilizing systems like OpenTable or similar reservation platforms. Take accurate food and beverage orders using POS systems such as Aloha POS or Micros POS, ensuring clear communication with kitchen staff and baristas. Serve food and drinks promptly while maintaining high standards of presentation and quality, including cocktail and spirits service. Upsell menu items, wine pairings, and specialty drinks to enhance guest satisfaction and increase sales. Process cash and credit card transactions efficiently, handling cash handling responsibilities with accuracy and integrity. Maintain cleanliness and sanitation standards by bussing tables, resetting dining areas, and adhering to food safety protocols. Provide excellent customer service by addressing guest inquiries, managing special requests, and ensuring a positive dining experience from start to finish. Qualifications Previous food service experience in restaurants or hospitality environments is preferred; fine dining experience is a plus. Strong knowledge of POS systems such as Aloha POS or Micros POS; familiarity with OpenTable is advantageous. Demonstrated ability in beverage service including cocktails, spirits, wine knowledge, and drink presentation. Excellent time management skills to handle multiple tables efficiently during busy hours. Ability to process sales transactions accurately while maintaining professionalism under pressure. Basic math skills for bill calculations and cash handling; attention to detail is essential. Passion for hospitality with a focus on guest relations, customer service excellence, and food safety practices. Join us to be part of a lively team dedicated to creating memorable dining experiences! We value energetic individuals who thrive in fast-paced settings and are eager to grow their skills in the food industry. This is a paid position that offers opportunities for career development within the hospitality field.
Work Location:
In person