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ER
El Rodeo
Server
Career Insights for Waiter / Waitress
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Scorecard
Based on Pennsylvania data
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What they do
A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
$34,141 / year median in Pennsylvania
+4% projected growth
Job Description
Server Duties:
- Greet and welcome guests as they arrive at the restaurant
- Escort guests to their tables and provide menus
- Assist guests with seating arrangements and special requests
- Take food and drink orders accurately and efficiently
- Relay orders to the kitchen and bar staff
- Serve food and beverages to guests in a timely manner
- Ensure guest satisfaction by checking on their needs throughout their dining experience
- Process payments and provide accurate change using the POS system (ToastPOS)
- Maintain cleanliness and organization dining area, and server stations
- Collaborate with team members to ensure smooth service flow
- Removing items from table customer no longer needs (pre-bussing)
- Maintaining dining ambiance with an enthusiastic attitude
- Adhering to sanitation standards to keep their guests safe
- Keep serving stations stocked with ice, soda, etc., as well as keeping their section clean and prepared for new guests.
- Be willing to work flexible hours that may include weekends and holidays.
Requirements:
- Previous experience in a hospitality or food service role is preferred
- Excellent customer service skills with a friendly and outgoing personality
- Strong communication skills, both verbal and written
- Ability to handle difficult situations with professionalism and grace
- Knowledge of restaurant operations and procedures
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and accuracy
- Ability to stand for extended periods of time If you are passionate about providing exceptional guest experiences, have a positive attitude, and enjoy working in a team-oriented environment, we would love to hear from you!