Host/Hostess

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave. A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host/Hostess cares for our Guests by performing light housekeeping duties such as cleaning glasses and menus. A Host/Hostess ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones. Availability must include nights and weekends.

Note:

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, requirements, or working conditions associated with the role.

Responsibilities:

Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name Use visual cues to seat Guests in either the bar or dining area depending on their preference Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff Answer incoming calls to the restaurant and provide appropriate service Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate Tend to special Guest needs and requests. Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies Help dining room staff by setting and clearing tables; when needed Contribute to team effort by accomplishing side work as needed

Requirements:

Organizational skills Excel in communication skills Must be able to take on leadership roles Must be upbeat, outgoing and positive Ability to work effectively within a team Ability to thrive in a fast pace environment Must have flexible hours Must have the endurance for long shifts 6-8 hours Host/Hostess top skills & proficiencies: Customer Service People Skills Professionalism High Energy Multitask Thoroughness Planning Basic Math Teamwork Attention to

Detail Verbal Communication Organized Flexible Management SkillsResponsibilities:

• Greet and welcome guests as they arrive at the restaurant or hotel
• Escort guests to their assigned tables or rooms
• Provide menus and inform guests about daily specials
• Take reservations and manage the waitlist
• Answer phone calls and assist with inquiries or reservations
• Maintain a clean and organized host/host station
• Collaborate with servers, bartenders, and kitchen staff to ensure smooth operations

Qualifications:

• Excellent customer service skills with a friendly and welcoming demeanor
• Strong communication skills and phone etiquette
• Ability to multitask and handle high-pressure situations
• Knowledge of hospitality industry practices and standards
• Familiarity with Aloha POS or similar point-of-sale systems is a plus
• Previous experience in guest relations or guest services is preferredWe offer competitive pay and opportunities for growth within our organization.

If you have a passion for providing exceptional customer service and creating a positive dining or lodging experience, we would love to hear from you. Please submit your application with your resume attached.

Job Type:

Part-time Pay:

$14.00

• $16.

00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person