Hotel Front Desk Agent

Job Title:

Front Desk Agent FLSA Status:

Non-Exempt Reports to:

General Manager Summary:

Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from arriving guests. This is a full-time position. Duties and Responsibilities include the following. Other duties may be assigned. Greet, register, and assign rooms to guests of the hotel.

• Verify customers' credit and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts, by using computers.
• Compute bills, collect payments, and make change for guests.
• Issue room keys.
• Take out trash during overnight shifts
• and vacuum front desk area as-needed. Post charges, such as those for rooms, food, to ledgers, by using computers.
• Transmit and receive messages, using property management system, and WhatsApp.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Record guest comments or complaints, referring customers to managers as necessary.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain the lobby and common areas, such as restocking supplies and watering plants, wiping down the front desk after shift, taking out front desk area trash, & vacuuming floors in reception areas.
• Prepare for basic food service, such as cleaning and setting up water dispenser and coffee in the common areas.
• Refill water for the ice machine in the fitness center, and empty the draining bucket for the ice machine.
• Play music in the lobby that is representative of the established brand-image. The music played should be at a reasonable sound level.
• Run diagnostic of guest room door locks when issues arise, and do basic reprogramming of door locks when necessary.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Denotes essential functions of the role (1) year Hotel front desk experience
• Must have availability for 2 overnights per week
• Experience in customer service role
• Pleasant telephone personality and welcoming attitude with guests and other staff members
• Work well under pressure from guest & manager inquiries and demands
• Knowledge of Google Suite, Cloudbeds software, and ability to quickly learn them if necessary
• Ability to draft and send emails, with correct grammar and punctuation
• Ability to lift at least 50lb; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Present oneself and wear clothes that are representative of our brand identity
• Ability to calculate figures and amounts such as discounts, interest, commissions, taxes, fees, percentages, etc. Ability to apply concepts of basic algebra.
• Multi-language skills, a plus
• Experience with Cloud Beds PMS, a plus
• Fire and Life Safety Director Certification a BIG plus
• Availability to work some holidays, especially: Thanksgiving, Christmas, or New Years Since this is a very small property, we expect staff to be able to assist in all areas.

Front desk staff may be asked to help housekeeping, and housekeepers may be asked to help at the front. Please send an email with your resume. You're welcome to add a short message (optional) to share a bit about who you are!

Pay:

$18.00

• $21.

00 per hour

Benefits:

Employee assistance program Employee discount

Experience:

Hotel experience: 1 year (Required)

Work Location:

In person