Hotel Front Desk Agent

About Us Nestled on a scenic hillside with breathtaking views of the Pacific Ocean, The Inn at Otter Crest offers a tranquil getaway with unique, individually owned units. Each unit is thoughtfully furnished by its owner, providing our guests with a one-of-a-kind experience. Many owners choose to rent their rooms when not in use, giving our guests a fresh and personalized stay every time. We're currently seeking a friendly and detail-oriented Front Desk Agent to serve as the first point of contact for our guests, guiding them through all aspects of their stay from reservations to check-out. If you're passionate about hospitality, customer service, and enjoy a dynamic environment, we'd love to meet you! As a Front Desk Agent, you'll play a key role in creating an exceptional guest experience, ensuring everything from check-in to check-out goes smoothly.

Key Responsibilities:

Guest Check-In/Check-Out:

Provide a seamless experience for guests during their arrival and departure.

Reservation Management:

Handle reservations via phone and online platforms, ensuring all details are accurate.

Payment Processing:

Inform guests about payment methods, verify credit card details, and manage transactions.

Guest Registration:

Collect necessary guest information (contact details, stay dates) to facilitate a smooth check-in.

Room Assignment & Information:

Welcome guests, assign rooms, and provide detailed information about the hotel, available amenities, and rates.

Issue Resolution:

Respond to guest concerns and complaints with professionalism and efficiency, ensuring satisfaction. Collaboration with

Housekeeping:

Coordinate with the housekeeping team to ensure rooms are prepared, clean, and meet guest expectations.

Group Reservations & VIP Services:

Confirm group bookings and arrange special services for VIP guests, events, or weddings.

Upselling:

Promote additional services and amenities to enhance the guest experience.

Record Keeping:

Maintain accurate booking records, payment details, and other guest information.

Owner Relations:

Assist with scheduling cleaning and special requests from property owners.

Required Skills & Experience:

Familiarity with hotel reservation software (e.g., RoomMaster or similar platforms). Knowledge of popular travel websites and booking platforms (e.g., Expedia, Booking.com, Hopper & AirBnB). A positive, customer-first attitude with a focus on hospitality. Strong communication and organizational skills. Basic computer proficiency and math skills.

Availability:

Must be available to work weekends and flexible to handle both morning and evening shifts. If you're ready to be part of a welcoming team and help create memorable experiences for our guests, apply today! We look forward to hearing from you and offering you the chance to be part of our team!

Job Types:

Full-time, Part-time Pay:

$16.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Hotel & Accommodations Guest Services Staff:

1 year (Required) Front desk: 1 year (Required) Hotel experience: 1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Otter Rock, OR 97369 (Required)

Work Location:

In person