Hotel Front Desk Representative (3pm-11pm)

Hotel Front Desk Representative (3pm-11pm) 29 South Main Street, Ellenboro, WV 26346 Part-time, Full-time Part-time, Full-time Job Summary Join our award winning team as a Hotel Front Desk Representative at the Sleep Inn Ellenboro, where your enthusiasm and dedication will create memorable experiences for our guests. In this vital role, you will serve as the first point of contact, providing exceptional guest services, managing reservations, and ensuring smooth check in and check out processes. Your energetic approach and attention to detail will help foster a welcoming environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant setting. Responsibilities Greet guests warmly upon arrival, ensuring a positive first impression through friendly and professional customer service. Manage guest check in and check out procedures efficiently using multi line phone systems and hotel management software. Handle guest inquiries, requests, and complaints with patience, empathy, and proactive problem solving skills. Maintain accurate reservation records, update guest profiles, and coordinate room assignments to optimize occupancy. Conduct audits, reconciling daily financial transactions to ensure accuracy and security. Provide information about hotel amenities, local attractions, and services to enhance guest experiences. Collaborate with housekeeping, maintenance, and other departments to address guest needs promptly and effectively. Skills Proven experience in hospitality management or front desk operations within a hotel or resort environment. Excellent customer service skills with a strong focus on guest relations and satisfaction. Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world. Familiarity with hotel management systems, multi line phone systems, and hotel procedures. Strong phone etiquette and the ability to handle high volume calls professionally. Knowledge of hospitality industry standards including guest services, front desk operations, and hotel management principles. Exceptional organizational skills with attention to detail in managing reservations, billing, and guest requests. This role is perfect for motivated individuals passionate about hospitality who thrive in fast paced environments and enjoy making guests feel valued. Join us to be part of a team dedicated to delivering outstanding service while advancing your career in the hospitality industry!

Benefits:

Employee discount Paid time off

Work Location:

In person