Your Career. Your Story. Let's Write the Next Chapter Together. At Origin Bank, a job isn't just a paycheck
- it's a meaningful journey.
We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. Job Description Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes and maintains positive customer experiences and relationships; and promotes the Bank's culture, including the support of our Brand promise and Core Values. Word Duties and Responsibilities include the following. Serves as a trusted advisor by connecting people to their dreams through meaningful conversations and by providing relevant banking advice. Frequently travels between banking centers within the Houston market. Educates customers on safe banking practices and helps prevent fraud through proactive guidance. Demonstrated knowledge of audit and security protocols while assisting with daily operational tasks and log maintenance. Helps to mentor and train new employees Is proficient with all required computer systems. Conducts transactions according to policy on behalf of customers. Maintains an accurate and balanced cash drawer, following all cash handling, reconciliation, and security procedures. Partners with all departments and teams across the organization to provide exceptional customer experience. Efficiently opens all retail products and services for customers. Ensures accuracy for new accounts and makes corrections as necessary Suggests the correct products and services in accordance with the customer's needs and desired outcomes. Ensures customers are informed and comfortable using our products and engaging with our technologies. Follows through on all referrals and refers business to our commercial, insurance and investments partners. Seeks opportunities to develop new banking relationships from his or her own network and from the community. Actively seeks opportunities to develop new banking relationships through personal networks and community engagement. Follows all policies and procedures. Assists customers with service needs including but not limited to: Account and statement research Processing Wire Request Safe deposit box access Rate and yield quotes Night deposit agreements Card disputes and replacements Lost or stolen cards Fraud or transaction concerns Supervisory Responsibilities This Job has no supervisory responsibilities. However, responsibilities may include training employees and/or planning, assigning, and directing work.
Travel Requirements:
This position requires frequent travel between banking centers within the Houston market. Competencies
- To perform the job successfully, an individual should demonstrate the following competencies: Analytical and Design
- Collects and researches data; Demonstrates attention to detail. Problem Solving
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Interpersonal Skills/Customer Service
- Focuses on solving conflict, not blaming; Maintains a high level of confidentiality; Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Oral and Written Communication
- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information. Teamwork
- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Organizational Support
- Follows policies and procedures; Supports organization's goals and values; Supports affirmative action and respects diversity. Judgment
- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Planning/Organizing
- Prioritizes and plans work activities; Uses time efficiently. Professionalism
- Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Quality and Quantity
- Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Completes work in timely manner; Works quickly. Safety and Security
- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly; Adheres to Security Policy and Procedures. Adaptability and Initiative
- Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events; Asks for and offers help when needed. Attendance/Punctuality and Dependability
- Is consistently at work and on time; Arrives at meetings and appointments on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); college degree preferred; minimum one year of combined frontline banking and platform experience. Bank Culture/Customer Service Skills Promotes the Bank's culture, including the support of our Brand promise and Core Values. Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank. Other Skills An individual should have strong working knowledge of all retail products and services. An individual should also have strong working knowledge of legal entities and instruments such as sole proprietorships, non-profit businesses, LLC's, partnerships, corporations, estates, trusts, power of attorney, IRA's and HSA's. Individual must be flexible and able to travel to assigned Banking Centers to fill staffing needs with or without notice. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Work Environment The noise level in the work environment is usually moderate. This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion. Word Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights At Origin Bank, we don't just offer jobs—we build careers rooted in purpose, growth, and community impact. Our award-winning culture is driven by people who value collaboration, celebrate success, and care deeply about making a difference in the lives of our customers and communities. We're proud to be named one of the Best Banks to Work For by American Banker for 12 consecutive years. Why? 1. Our Culture is Everything. We're passionate about maintaining a workplace where people feel seen, supported, and inspired. We hire top talent, recognize contributions, and foster a team environment centered around delivering exceptional customer experiences. 2. We Invest in You. From career development and leadership coaching to our Dream Manager and wellness programs, we're committed to supporting your personal and professional goals—because when you thrive, so do we. 3. Relationships Come First. Since 1912, our mission has been built on strong relationships with our customers, colleagues, communities and shareholders. Here, you're empowered to make a real impact and help others achieve their dreams. We're redefining what it means to work at a bank—by putting people first, challenging expectations, and making banking better. Discover more about our culture, benefits, and employee programs by clicking here.
