Ancillary Benefits Client Manager

Ancillary Benefits Client Manager Amwins - 3.4 Tampa, FL Job Details 23 hours ago Benefits Paid holidays Paid time off Benefits from day one Qualifications Term negotiation Workflow management (operations management method) Productivity software Data collection Technical Proficiency Full Job Description Join Our Team as a Client Manager at Amwins Group Benefits! Are you ready to take on a dynamic, client-facing role where you manage relationships, drive strategy, and contribute directly to business growth? Amwins Group Benefits is seeking a Client Manager to support our Market Directors and Consulting teams in delivering best-in-class service and solutions to our broker and client partners. Why Choose Amwins? At Amwins, we value our team members and offer a range of benefits to enhance your work experience:

Flexibility:

Enjoy a hybrid work environment with flexible scheduling options.

Comprehensive Benefits:

Access a competitive benefits package from day one, including generous Paid Time Off (PTO) and paid holidays.

Continual Learning:

Thrive in a collaborative, education-focused work environment.

Annual Bonus Program:

Earn incentives through our performance-based bonus program. To learn more, please visit www.amwins.com/benefits. As a Client Manager, you will play a key role in managing broker and client relationships while supporting the growth and retention of a block of business. This role blends operational execution with strategic consulting, including plan recommendations, carrier negotiations, and hands-on service support.

Responsibilities:

Strategic Collaboration:

Partner with Market Directors and Consultants to support block growth, retention, and business development strategies.

Client & Broker Management:

Serve as a primary point of contact for brokers and clients, managing relationships and delivering high-touch service.

RFP & Marketing:

Coordinate RFP processes including data gathering, carrier outreach, and marketing analysis development.

Plan Consulting & Renewals:

Support plan design recommendations and negotiate renewal terms directly with carriers.

Implementation Oversight:

Manage new business implementation through first invoice, ensuring accuracy and timeliness.

Service & Issue Resolution:

Handle escalated service issues including billing, claims, and eligibility with urgency and professionalism.

Communication Liaison:

Facilitate clear communication between internal teams, carriers, brokers, and clients.

Compliance & Documentation:

Maintain accurate records and ensure adherence to internal processes and industry regulations.

Relationship Development:

Build strong internal and external partnerships to support long-term success.

Workload Management:

Effectively prioritize competing demands across new business, renewals, and service work.

Qualifications:

Work Experience:

2-5+ years in employee benefits, insurance, or account management.

License:

Life & Health Insurance License required or ability to obtain.

Skills:

Strong communication, negotiation, and problem-solving abilities.

Attributes:

Self-starter with a sense of urgency and ability to work independently.

Technical Proficiency:

Proficient in Microsoft Office and agency management systems.

Organization:

Highly organized with strong attention to detail and ability to manage high-volume workflows. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.