Bilingual Customer Service II - Spanish/English North Chicago, IL 60064

Pay:

$23.00 per hour Full-Time Contract with potential | Onsite Spanish fluency is required for this position. We are seeking a Bilingual Customer Service II professional fluent in Spanish and English to support a fast-paced HR service center environment. This position focuses on delivering an exceptional customer experience while handling a high volume of inquiries across phone, chat, email, case management, appointments, and outbound communications. The ideal candidate is organized, compassionate, professional, and comfortable navigating multiple systems while resolving complex customer and HR-related requests. Schedule 10:30am -7pm during training - approximately 4-5 weeks. 7:00am -3:30pm after training. Key Responsibilities Respond to customer inquiries with timely, accurate, professional, and compassionate service. Partner with HR service center team members and HR groups to resolve customer questions and issues. Handle customer concerns with patience, professionalism, accuracy, and urgency. Document and capture customer feedback to support continuous improvement. Assist with more complex HR-related requests, including: Reporting relationship changes Organizational chart cleanup Qualifications Fluent Spanish and English required. Excellent written, verbal, and telephone communication skills in Spanish and English. Bachelor's degree preferred - Not Required Candidates with a college degree in a business-related field may be considered without previous experience. Previous HR experience is preferred. Strong customer service, problem-solving, organization, and multitasking skills. Strong ability to collaborate with peers, HR teams, and multiple stakeholders. Ability to work a flexible schedule and seasonal mandatory overtime as required. Preferred Systems & Technical Experience Experience with any of the following is a plus (not required) Workday or another HR system of record Zendesk Salesforce or another CRM platform Microsoft Office Microsoft Excel Case management systems HR service center technology Multi-channel customer support platforms

Pay:

$23.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance

Education:

High school or equivalent (Required)

Language:

Spanish (Required) English (Required) Ability to

Commute:

North Chicago, IL 60064 (Required)

Work Location:

In person