IT Operations Coordinator, Workforce Transitions

IT Operations Coordinator, Workforce Transitions New Orleans, LA Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Technology purchasing Employee onboarding Microsoft Excel Process optimization Workflow management (operations management method) IT service management Process improvement Data reporting Purchase order management Mid-level 3 years Administrative experience High school diploma or GED Shipping & receiving Bachelor's degree Customer support ticket management Organizational skills ServiceNow IT Onboarding process management Delegation Communication skills Order fulfillment Excel data analysis Full Job Description Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking an IT Operations Coordinator, Workforce Transitions to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

Process and manage all laptop and hardware purchasing orders for new hires and employees transitioning from contingent worker to full-time status Verify shipping addresses and coordinate logistics to ensure timely delivery of equipment Act as the primary manager for the IT onboarding and offboarding queue within ServiceNow; identify and recommend opportunities for process improvements within the onboarding and offboarding workflows Triage incoming tickets, assign tasks to the appropriate support teams, and monitor requests to ensure SLAs are met Coordinate the return of company assets from departing employees, including processing shipping orders and tracking returns Assist in the ongoing integration efforts between our internal ServiceNow platform and our primary service provider Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

Minimum three years of recent experience in an administrative, logistics, or operations focused role; experience with IT Service Management (ITSM) platforms with a strong preference for ServiceNow Bachelor's degree from an accredited college or university is preferred; high school diploma or GED required Strong proficiency in Microsoft Excel, including data analysis, trend identification, and reporting to support process integrity Strong organizational skills and the ability to manage multiple priorities simultaneously High attention to detail, particularly related to order processing and data verification Excellent written and verbal communication skills, with the ability to work effectively with employees, internal teams, and external vendors.; ability to work independently, take initiative, and proactively resolve issues Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

KPMG LLP

will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of

CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6864_9_25 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants:

Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.