HR/People Services Manager HQ/Roastery Louisville, KY Job Details Full-time 19 hours ago Qualifications Wellness program management HR policy development Employee onboarding Job board recruitment Confidential information handling Labor dispute resolution Employee grievance management Employee engagement program (employee development activity) Coaching Employee engagement strategy Well-being program (employee development activity) HR legal compliance Mid-level Disciplinary action management Union relations Employee data management Internal employee customer service HR compliance SHRM Certified Professional Professional In Human Resources New hire orientation Health promotion activities Employment law in talent management 1 year Employee engagement Onboarding process management Communication skills Employee record maintenance Full Job Description HR Manager | Heine Brothers' Coffee |

Louisville, KY Position Summary:

We're looking for an HR Manager who thrives on variety and loves making people's work lives smoother and more supported. You'll be the friendly, go-to person for managers and employees across our locations, handling day-to-day questions, keeping our practices compliant and organized, and helping us hire and welcome great people. This is a great seat for someone early in their HR career who wants real responsibility and a chance to learn HR in a multi-location, unionized environment, with leadership support along the way.

What You'll Do:

Employee Relations:

Be the first point of contact for employee and manager concerns. Document cases, gather facts, and coach managers on fair, consistent, well-documented progressive discipline.

Labor Relations Support:

Manage grievances through the early contractual steps, track deadlines, and apply our collective bargaining agreement accurately day to day.

Recruiting & Onboarding Communications:

Manage job postings, screening, and interview coordination. Own the new-hire experience on the communications side, including welcome emails, first-day information, and HR onboarding content, in partnership with our Payroll & Benefits Administrator, who handles system setup and enrollment.

Manager Support:

Answer policy questions and provide guidance and templates so HR practices are consistent across locations.

Wellness & Engagement:

Lead wellness initiatives, employee recognition, and activities that make work more human and connected.

HR Compliance & Records:

Keep policies up to date, help us stay in line with employment laws, and maintain clean, organized, audit-ready HR records and HRIS data.

What You'll Bring:

1-3 years of HR experience, ideally in a generalist, HR coordinator, or employee relations role Sharp judgment and a strong sense of what needs to stay confidential Excellent written communication and a friendly, approachable vibe A knack for juggling lots of tasks, keeping details straight, and meeting deadlines Comfort coaching managers and having direct conversations with kindness Curiosity and the ability to learn quickly, including a collective bargaining agreement A love for building connections and improving the employee experience Comfort with HR systems and willingness to learn new tools (Harri a plus) Alignment with our people-first values. You walk the talk!

Nice to have:

SHRM-CP or PHR, plus retail, food service, or union environment exposure INDEXECINDUS