Emergent is seeking an Account Manager to own and grow relationships with light-industrial clients in the Springfield market. This role is responsible for client satisfaction, order quality, fill performance, account profitability, workplace-safety reviews, and expansion within existing accounts. You will work closely with Recruiters and Liaisons to ensure clients receive dependable people and responsive service. This is an excellent opportunity for someone who combines strong relationship skills with urgency, accountability, and commercial judgment. Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build relationships with client leaders, supervisors, and HR teams.
• Take job orders and confirm pay, schedule, skills, safety requirements, and working conditions.
• Determine whether orders are realistically fillable and establish clear expectations.
• Coordinate with Recruiters and Liaisons to improve fill rates, attendance, and retention.
• Resolve client-service issues quickly and professionally.
• Conduct pre-placement safety walkthroughs and annual safety reviews.
• Monitor account revenue, gross profit, pricing, turnover, and service requirements.
• Identify opportunities to expand into additional shifts, jobs, departments, or locations.
• Participate in client business reviews using performance data and improvement plans.
• Maintain accurate account information and activity in the ATS/CRM. Qualifications
• At least two years of staffing, account-management, customer-service, or operations experience preferred.
• Light-industrial, manufacturing, logistics, or distribution experience strongly preferred.
• Strong relationship-management and problem-solving skills.
• Ability to understand pricing, pay rates, margins, and account profitability.
• Organized, responsive, and comfortable managing competing priorities.
• Proficiency with Microsoft Office and the ability to learn staffing technology.
• Valid driver's license and reliable transportation for local client visits.
• Bilingual English/Spanish or English/Haitian Creole is preferred. What We Offer
• $55,000-$60,000 base salary plus quarterly performance-based bonuses
• Company-paid portion of medical, dental, and vision insurance
• Paid time off and paid holidays
• Career-growth opportunities in a growing company
• A team environment built around urgency, accountability, and service Emergent is an equal opportunity employer.

Qualified applicants will be considered without regard to any status protected by applicable law.

Pay:

$55,000.00 - $60,000.00 per year

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person