Human Resources Specialist (User Support) Office of Personnel Management Human Resources Solutions (HRS), The Federal Systems Center (FSC) Summary As a Human Resources Specialist (User Support) the GS-0201-12/13, you part of HRS Federal Staffing Center Office of Personnel Management. If selected, you will support customer agencies in implementing and using automed HR systems by advising customers, identifying business and system requirements, supporting system enhancements, delivering training, resolving user issues, and recommending improvements to HR processes and services Learn more about this agency Summary As a Human Resources Specialist (User Support) the GS-0201-12/13, you part of HRS Federal Staffing Center Office of Personnel Management. If selected, you will support customer agencies in implementing and using automed HR systems by advising customers, identifying business and system requirements, supporting system enhancements, delivering training, resolving user issues, and recommending improvements to HR processes and services Learn more about this agency Overview Help Accepting applicions Locion few vacancies in the following locions: Lakewood, CO Washington, DC Macon, GA Kansas City, MO Durham, NC Boyers, PA Philadelphia, PA San Antonio, TX Norfolk, VA Parkersburg, WV No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $76,463 - $118,204 per year The salary range above is basic pay. Locality re added based on locion. Pay scale & grade

GS 12 - 13

Promotion potential 13 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position. Appointment type Permanent Occupions and job series 0201 Human Resources Management Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Other Position sensitivity and risk Modere Risk (MR) Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Credentialing Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number 26-SLS-13045807-OPM Control number 883218700 This job is open to Help Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was elimined and are eligible for priority over other applicants. Clarificion from the agency This announcement is open to current Career or Career-Conditional OPM employees. Videos Duties Help Advise customer agencies on automed HR system capabilities, business processes, implemention activities, and system requirements. Gher and document customer business needs and system requirements to support enhancements, testing, automion, and implemention activities. Develop and deliver system training, demonstrions, user guides, job aids, communicions, and other resources for customers and system users. Support change management activities by coordining implemention efforts, communicing system changes, and incorporing customer feedback. Resolve functional and technical user issues and coordine with technical staff to address system problems requiring additional support. Analyze Help Desk activity, system da, and customer feedback to identify trends and recommend process, training, or system improvements. Maintain customer relionships through project meetings, technical guidance, stus updes, and coordinion with HR, IT, and other stakeholders. Requirements Help Conditions of employment Must be a U.S. Citizen or Nional Males born after 12-31-59 must be registered for Selective Service Suitable for Federal employment, determined by a background investigion May be required to successfully complete a probionary period Candides will not be hired based on their race, sex, color, religion, or nional origin Complete the initial online assessment and USAHire Assessment You required to report to an OPM assigned office This position is not eligible for inclusion in a bargaining unit Qualificions To be found qualified, your resume must clearly show experience th meets the Specialized Experience for the grade(s) you're applying for. For each position (paid or volunteer), include the months, years, and hours worked per week to be credited. One year of specialized experience equals 12 months 40 hours per week (part-time hours are prored). Experience listed without hours per week, or listed as "varies," will not receive credit. GS-12

Specialized Experience:

Applicants must have one year of specialized experience equivalent to least the GS-11 level in the Federal service, or equivalent, performing work th includes ALL of the following: Ghering and documenting customer needs th support implemention, enhancement, testing, and/or change management activities; Developing system user guides, job aids, communicions, or other instructional merials to support users of automed human resources systems; Providing technical or functional guidance on human resources system processes, functionality, reporting, access, or business requirements; and Resolving user issues and recommending process, training, or system improvements. GS-13

Specialized Experience:

Applicants must have one year of specialized experience equivalent to least the GS-12 level in the Federal service, or equivalent, performing work supporting automed human resources systems th includes: Ghering and documenting business needs or system requirements th support system enhancements, testing, implemention and/or change management activities; Developing or delivering system training, guidance, demonstrions, or user support merials; Advising customers on HR system functionality, business processes, implemention activities, or system requirements; and Resolving user and system issues and recommending improvements based on customer feedback, system informion, or recurring support needs. Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. One year the GS-12 level is required to meet the time-in-grade requirements for the GS-13 level. You must meet all qualificion and eligibility requirements within 30 days of the closing de of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Educion This job does not have an educion qualificion requirement. Additional informion Relocion expenses will not be paid. Current OPM employees may qualify as an exception. This job opportunity announcement may be used to fill additional similar vacancies across OPM. During the applicion process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions.

Reasonable Accommodion Requests:

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilition Act of 1973 as amended th would interfere with completing the USA Hire Competency Based Assessments, you granted the opportunity to request a RA in your online applicion. Requests for RA for the USA Hire Competency Based Assessments and approprie supporting documention for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualificions of the position, after notificion of the adjudicion of your request, you will receive an email invition to complete the USA Hire Competency Based Assessments, based on your adjudicion decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodion for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodions_for_USA_Hire If you are unable to apply online and would like to request informion about the Alterne Applicion process, please use the contact informion the bottom of this announcement. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. You evalued based on how well you meet the qualificions listed in this vacancy announcement. Your qualificions evalued based on your applicion merials (e.g., resume, supporting documents), your responses on the applicion questionnaire, and your responses to all assessments required for this position. You assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiing Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be You will not be considered for the position if you score below the cut score or fail to complete the assessment. All qualified Non Competitive applicants and the best qualified Merit Promotion applicants referred to the hiring manager for considerion.

Career Transition Assistance Programs:

These programs apply to Office of Personnel Management (OPM) employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must: 1) meet CTAP eligibility criteria; 2) be red well-qualified for the position (obtain a score of 85 or higher on assessments); and 3) submit the approprie documention to support your CTAP eligibility.

For more informion:

http://www.opm.gov/rif/employee_guides/career_transition.asp Oversting your qualificions and/or experience in your applicion merials or applicion questionnaire may result in your removal from considerion. Cheing on an assessment may also result in your removal from considerion. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must provide a complete Applicion Package which includes: Your Resume showing the applicant's name, email address, work schedule, hours worked per week, des of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience. Your resume must show complete informion for each job entry to support minimum qualificions. Only the first 2 pages of the resume/applicion used to verify minimum qualificions. Please be sure to include specific des of employment and work schedule(s). Do not include the following types of informion in your resume: Classified or government sensitive informion Social Security Number (SSN) Photos of yourself Personal informion, such as age, sex, religious affiliion, etc. Encrypted and digitally signed documents Your most recent Promotion, Within Re Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notificion of Personnel Action showing you are in a competitive service and the highest grade or promotion potential held.

Transcripts/Registrion/License:

If qualifying on educion/position requires educion, you must submit copies of your transcripts and if required for the position, submit an active, current registrion/license. Other supporting documents : Cover Letter, optional Most recent Performance Appraisal, optional. CTAP Reduction-In-Force documention, if applicable. Failure to submit any of the above-mentioned required documents may result in loss of considerion due to an incomplete applicion package. It is your responsibility to ensure all required documents have been submitted. How to Apply Help Please read the entire announcement and all the instructions before you begin an applicion. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documention as specified in the How to Apply and Required Documents section. The complete applicion package must be submitted by 11:59 PM (ET) on the closing de of the announcement to receive considerion. The applicion process is as follows: 1. Click the Apply Online button. 2. Answer the questions presented in the applicion and tach all necessary supporting documention. 3. Click the Submit Applicion button prior to 11:59 PM (ET) on the announcement closing de. 4. If you are required to complete any USA Hire Assessments, you notified after submitting your applicion. The notificion provided in your applicion submission screen and via email. The notificion will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this applicion" to return to your assessment completion notice. 5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. 6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodion before beginning the assessments should you have a disability covered under the Rehabilition Act of 1973 as amended. 7. Set aside least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue ler, you can re-use your unique assessment link. 8. Your responses to the USA Hire Assessments reused for one year (in most cases) from the de you complete an assessment. If future applicions you submit require completion of the same assessments, your responses automically reused. For more general informion, system requirements, reasonable accommodion informion, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments To upde your applicion, including supporting documention: During the announcement open period, return to your USAJOBS account, find your applicion record, and click Edit my applicion. This option will no longer be available once the announcement has closed. To view the announcement stus or your applicion stus: Click on this: https://www.usajobs.gov/Help/how-to/applicion/stus/ . Your applicion stus page is where you can view your applicion stus, USA Hire assessment completion stus, and review your notificions sent by the hiring agency regarding your applicion. You may preview the assessment questionnaire by clicking here: https://apply.usastaffing.gov/ViewQuestionnaire/13045807 Agency contact informion OPM Human Resources jobs@opm.gov Address OPM Human Resources 1900 E St., NW Room 1469 Washington, DC 20415 US Next steps Once referred, you may be asked to complete a structured interview, written demonstrion, and/or fit interview. Delibere tempts to falsify informion may be grounds for not selecting you or for dismissing you from the position/agency during the probionary period. Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued. You will receive another notificion about the stus of your applicion. We expect to make a job offer within 40 days after the closing de of the announcement. After making a tentive job offer, we will conduct a suitability/security background investigion. An agency may not request, orally, in writing, or electronically through the USA Jobs website or other electronic means, th an applicant for appointment for a position in the civil service disclose criminal history record informion before the appointing agency extends a conditional offer of employment. If you believe you were asked about your criminal history improperly, contact the agency or https://www.opm.gov/about-us/careers--opm/opportunities/ Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help To apply for this position, you must provide a complete Applicion Package which includes: Your Resume showing the applicant's name, email address, work schedule, hours worked per week, des of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience. Your resume must show complete informion for each job entry to support minimum qualificions. Only the first 2 pages of the resume/applicion used to verify minimum qualificions. Please be sure to include specific des of employment and work schedule(s). Do not include the following types of informion in your resume: Classified or government sensitive informion Social Security Number (SSN) Photos of yourself Personal informion, such as age, sex, religious affiliion, etc. Encrypted and digitally signed documents Your most recent Promotion, Within Re Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notificion of Personnel Action showing you are in a competitive service and the highest grade or promotion potential held.

Transcripts/Registrion/License:

If qualifying on educion/position requires educion, you must submit copies of your transcripts and if required for the position, submit an active, current registrion/license. Other supporting documents : Cover Letter, optional Most recent Performance Appraisal, optional. CTAP Reduction-In-Force documention, if applicable. Failure to submit any of the above-mentioned required documents may result in loss of considerion due to an incomplete applicion package. It is your responsibility to ensure all required documents have been submitted. How to Apply Help Please read the entire announcement and all the instructions before you begin an applicion. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documention as specified in the How to Apply and Required Documents section. The complete applicion package must be submitted by 11:59 PM (ET) on the closing de of the announcement to receive considerion. The applicion process is as follows: 1. Click the Apply Online button. 2. Answer the questions presented in the applicion and tach all necessary supporting documention. 3. Click the Submit Applicion button prior to 11:59 PM (ET) on the announcement closing de. 4. If you are required to complete any USA Hire Assessments, you notified after submitting your applicion. The notificion provided in your applicion submission screen and via email. The notificion will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this applicion" to return to your assessment completion notice. 5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. 6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodion before beginning the assessments should you have a disability covered under the Rehabilition Act of 1973 as amended. 7. Set aside least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue ler, you can re-use your unique assessment link. 8. Your responses to the USA Hire Assessments reused for one year (in most cases) from the de you complete an assessment. If future applicions you submit require completion of the same assessments, your responses automically reused. For more general informion, system requirements, reasonable accommodion informion, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments To upde your applicion, including supporting documention: During the announcement open period, return to your USAJOBS account, find your applicion record, and click Edit my applicion. This option will no longer be available once the announcement has closed. To view the announcement stus or your applicion stus: Click on this: https://www.usajobs.gov/Help/how-to/applicion/stus/ . Your applicion stus page is where you can view your applicion stus, USA Hire assessment completion stus, and review your notificions sent by the hiring agency regarding your applicion. You may preview the assessment questionnaire by clicking here: https://apply.usastaffing.gov/ViewQuestionnaire/13045807 Expand Hide how to apply Agency contact informion OPM Human Resources jobs@opm.gov Address OPM Human Resources 1900 E St., NW Room 1469 Washington, DC 20415 US Next steps Once referred, you may be asked to complete a structured interview, written demonstrion, and/or fit interview. Delibere tempts to falsify informion may be grounds for not selecting you or for dismissing you from the position/agency during the probionary period. Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued. You will receive another notificion about the stus of your applicion. We expect to make a job offer within 40 days after the closing de of the announcement. After making a tentive job offer, we will conduct a suitability/security background investigion. An agency may not request, orally, in writing, or electronically through the USA Jobs website or other electronic means, th an applicant for appointment for a position in the civil service disclose criminal history record informion before the appointing agency extends a conditional offer of employment. If you believe you were asked about your criminal history improperly, contact the agency or https://www.opm.gov/about-us/careers--opm/opportunities/ Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Additional locions Durham, NC Boyers, PA Philadelphia, PA San Antonio, TX Norfolk, VA Parkersburg, WV Overview Help Accepting applicions Locion few vacancies in the following locions: Lakewood, CO Washington, DC Macon, GA Kansas City, MO Durham, NC Boyers, PA Philadelphia, PA San Antonio, TX Norfolk, VA Parkersburg, WV No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $76,463 - $118,204 per year The salary range above is basic pay. Locality re added based on locion. Pay scale & grade

GS 12 - 13

Promotion potential 13 Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position. Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Other Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number 26-SLS-13045807-OPM Control number 883218700