Job Description S1 Technology is seeking an

ONBOARDING SPECIALIST

- a high-level technician and handson problem solver who thrives in complex environments. This position requires a deep understanding and expertise in modern technology landscapes. This role focuses on understanding each customer's business, deploying S1 Technology's standard tools and solutions, assessing their current environment, and identifying opportunities for improvement through a comprehensive gap analysis. In This Role, You Will Lead end to end onboarding for new clients: assess their current environment, document systems, and implement S1's standard stack so they start strong from day one. Learn and understand each new customer's business operations, workflows, and technology environment. Coordinate and deploy S1 Technology's standard tools, monitoring solutions, and security platforms for new MSP customers. Conduct thorough assessments of customer environments and develop detailed gap analyses, identifying risks, inefficiencies, and opportunities for improvement. Work directly with customers to configure and optimize their environment while reviewing internal IT processes and procedures. Evaluate and provide recommendations for employee onboarding and offboarding processes, security practices, and operational efficiencies. Collaborate with internal teams to ensure all onboarding activities are completed accurately and on schedule. Document findings, recommendations, and implementation plans to support long-term customer success. ExperienceSkillset Requirements Minimum 4 years of industry specific experience preferably in an MSP environment Tier 2 or higher technical expertise with the ability to support and assess complex client environments. Strong troubleshooting and problem-solving skills, with the ability to identify technical issues, outdated hardware, inefficient processes, and security risks. Ability to document findings clearly and develop practical, long-term solutions for customers. Excellent customer service and communication skills, with confidence presenting information during meetings, workshops, and on-site visits. Strong organizational and project coordination abilities, with attention to detail and follow-through. Strong communication and interpersonal skills. persistence and professionalism when working with other MSPs, vendors, and IT professionals to obtain necessary access, documentation, and customer information. Ability to manage multiple onboarding projects while maintaining a high level of service and responsiveness. Ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team, managing time effectively across multiple tasks and deadlines. Commitment to continuous learning and staying current with the latest technologies and industry trends.

Position Details Location:

Onsite Lafayette, LA (candidates outside of this geographical area

WILL NOT BE CONSIDERED

).

Employment Type:

Full Time Pay Type:

Salary/Exempt Pay Rate:

Salary range commensurate with experience, background, and other qualifications

Benefits:

Health Insurance (multiple policy options), VisionDental policies, Retirement (including before-tax

ROTH IRA

options), generous leave time, paid holidays, cell-phone allowance, and more. Equal Employment Opportunity S1 Technology is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. About Us S1 Technology is a group of industry veterans from Lafayette, Louisiana. We've built IT businesses and we've been the customers of IT businesses. In that experience, we recognized that small and mid-sized businesses were being underserved; so, we set out to deliver enterprise level tech support and expertise with a security-first approach. We're different than the other guys because we care about your uptime, not just your downtime. We're focused on proactive maintenancepreventing problems, not just showing up when things break. This allows us to get in front of issues and spend time taking care of the people using technology. At S1 Technology, we're more than a Managed IT Services and Cybersecurity provider - we're trusted advisors who help businesses harness technology to win. We hold ourselves to a high standard of excellence, accountability, and customer experience.