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ZT
Zillion Technologies, Inc.
Workforce Management specialist
Career Insights for Human Resources Specialist
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Scorecard
Based on Virginia data
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What they do
A Human Resources Specialist works for a human resources department to implement the provisions of a labor contract, including employee wages and benefits and other practices that are collectively bargained; may also handle an internal grievance process established under a labor contract.
$63,920 / year median in Virginia
+3% projected growth
Job Description
Forecast contact volume, staffing requirements, and schedule coverage to meet service levels. Monitor real-time queue metrics, agent adherence, and shrinkage to optimize intraday performance. Build, maintain, and adjust shift schedules, time-off requests, and capacity planning models. Analyze operational data to deliver actionable insights on productivity, trends, and SLA performance. Overview Industry
- IT•Consulting Services / Advisory Services Job Role•Workforce Management Specialist Employment type•Full Time•On Contract Work Mode•Hybrid Qualifications Any Graduate•Any Specialization Any Post Graduate•Any Specialization Any Doctorate•Any Specialization Job Related Keywords Workforce Management (WFM) Capacity Planning Forecasting Scheduling Real-Time Management Shrinkage SLAs Verint/NICE