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ZT
Zillion Technologies, Inc.
Workforce Management specialist
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Job Description
Forecast contact volume, staffing requirements, and schedule coverage to meet service levels. Monitor real-time queue metrics, agent adherence, and shrinkage to optimize intraday performance. Build, maintain, and adjust shift schedules, time-off requests, and capacity planning models. Analyze operational data to deliver actionable insights on productivity, trends, and SLA performance. Overview Industry
- IT•Consulting Services / Advisory Services Job Role•Workforce Management Specialist Employment type•Full Time•On Contract Work Mode•Hybrid Qualifications Any Graduate•Any Specialization Any Post Graduate•Any Specialization Any Doctorate•Any Specialization Job Related Keywords Workforce Management (WFM) Capacity Planning Forecasting Scheduling Real-Time Management Shrinkage SLAs Verint/NICE