This position leverages experience motivating individuals to move from thinking to doing to attract, enroll, and set the stage for the retention of career-oriented students. This position also guides prospective students to make the smart decision to invest in their future by enrolling in a graduate and/or online program. Sponsorship is not available for this position. Act as first point of contact for prospective students considering enrolling in a graduate and/or online program at the institution; Engage primarily by telephone with prospective students to discuss educational goals, answer questions, and provide application support, with additional communication via email and text as needed; Discuss admission requirements, program offerings, student interests, and career goals based on program of choice; Meet metrics by demonstrating high level of product/program knowledge and meeting specific student recruitment goals Manage prospective student records, application materials, and follow-up documentation in the computerized database; Validate enrollment data and collaborate with internal departments to address discrepancies as needed; Maintain comprehensive knowledge of university student services, financing options, and resources available to support student success; Maintain accurate knowledge of graduate and/or online programs, university student services, and peer institutions' offerings; Use critical thinking and sound judgment to assess student needs, identify solutions, and engage department faculty when additional support is needed; Work effectively with coworkers as part of the student services team to ensure each student's experience with the institution is professional, service-focused, and productive; Perform all other duties as assigned.

ADDITIONAL DUTIES

To be determined. Bachelor's degree is required; Master's degree is preferred.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS

: None

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to work a flexible schedule, based on fluctuating activity needs identified by the institution; Ability to engage in consultative sales or customer service guiding individuals from thinking to doing using superior interpersonal skills and ethical approach; Ability to utilize software tools in the management of data related to contacts with prospective students; Adaptability to connect with relevance to prospective students representing multiple stages of life and diverse backgrounds/experiences; Ability to achieve goals, influence others, and meet deadlines; Ability to communicate effectively with an increasingly diverse array of students, prospective students, faculty, staff, administrators, parents, visitors, and the general public; A genuine belief in the value of education and in the University is a must. Applicants must upload a cover letter and resume at the time of application, as well as provide contact information for at least three professional references. For questions, please email employment@una.edu or call 256.765.4291 and select option #2.