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Job Description
Account Manager Trainer
APPLIED TECHNOLOGY GROUP INC - 4.0
Phoenix, AZ Job Details Full-time 16 hours ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Career development plan Vision insurance Sabbatical Professional development assistance Qualifications Revenue growth Managing customer accounts Customer communication Program design Customer relationship building Customer retention strategy Bachelor's degree in communications Upselling Bachelor's degree in business Account development Employee relationship building Mid-level Leadership development Cross-selling Team development Corporate training teaching experience Project management Corporate training program coordination Continuous improvement Human Resource Management Task prioritization Content development Sales coaching Customer engagement Customer relationship management Training outcomes evaluation for professional development Developing new training programs Communications Bachelor's degree in education Content management Full Job Description Account Manager Trainer Learning & Development Team Who We Are At ATG USA, we're helping transform how the AEC industry works. As a trusted partner to architects, engineers, and construction professionals across North America, we provide the technology, expertise, and support our clients need to build smarter and more efficiently. Our people are at the center of everything we do. We're looking for an Account Manager Trainer who is passionate about developing talent, building effective learning programs, and helping team members reach their full potential. If you enjoy coaching others, creating engaging learning experiences, and driving measurable performance improvements, we'd love to hear from you. What You'll Do Design & Deliver Training Programs Develop and facilitate training programs for Account Managers and other client-facing team members. You'll ensure employees understand the people, processes, systems, and skills needed to succeed in their roles. Coach & Develop Talent Provide ongoing coaching through one-on-one sessions, group workshops, and performance-based development initiatives. Help employees build confidence, strengthen skills, and improve results. Partner Across the Business Collaborate with department leaders to identify development opportunities, address skill gaps, and align training initiatives with business objectives. Measure Training Effectiveness Track participation, performance, and business impact. Use data and feedback to continuously improve training programs and share insights with leadership. Maintain Compliance & Standards Ensure all training content remains aligned with company policies, industry requirements, and applicable regulations. Drive Continuous Improvement Stay informed on learning and development best practices and continuously enhance training programs to maximize effectiveness and engagement. What You'll Bring Strong communication, facilitation, and presentation skills Excellent organizational, project management, and prioritization abilities Experience developing and delivering training programs for client-facing teams Ability to build strong relationships and influence across departments A proactive, solutions-oriented approach to learning and development Alignment with ATG's GRIT values and enterprise mindset 2+ years of experience in Learning & Development, Training, Sales Enablement, or Talent Development Bachelor's degree in Business, Communications, Human Resources, Education, or a related field preferred Key Areas of Training Responsibility Client Relationship Management Train Account Managers to: Build consultative, long-term customer relationships Serve as trusted advisors and primary points of contact Maintain consistent communication and engagement Deliver exceptional customer experiences through accountability and ownership Renewals, Growth & Revenue Retention Develop Account Managers' ability to: Manage renewals proactively and accurately Identify opportunities for upselling and cross-selling solutions Communicate the value of ATG services and offerings Support customer retention and long-term account growth Proactive Account Management Coach team members on how to: Anticipate customer needs and identify potential risks Address challenges before they escalate Maintain a consistent follow-up cadence Drive customer satisfaction, engagement, and loyalty Account Manager Enablement Ensure Account Managers have the knowledge needed to: Stay current on Autodesk products, licensing models, pricing, and promotions Guide customers through solution selection and licensing decisions Identify opportunities to maximize customer value and adoption Position ATG as a trusted industry partner What You'll Get An opportunity to shape employee performance, customer experience, and business growth The autonomy and flexibility to innovate and improve learning experiences Access to GreaterU and ongoing professional development opportunities The opportunity to work alongside a collaborative, high-performing team dedicated to continuous improvement Benefits That Work for You Health & Wellness Multiple medical plan options Dental and vision coverage Mental health and wellness resources through Bennie Financial Well-Being Health Savings Account (HSA) and Flexible Spending Account (FSA) options 401(k) with up to a 4% company match after 90 days Voluntary life, AD&D, disability, and supplemental health coverage Additional Perks Three weeks of PTO Paid holidays and your birthday off Two paid volunteer days each year Professional development reimbursement Access to GreaterU for ongoing learning and growth Four-week paid sabbatical after six years of service Additional discounts and benefits through the Bennie Marketplace Equal Employment Opportunity ATG USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to any legally protected characteristic. This full-time position requires a minimum of 40 hours per week, with additional hours as needed to meet business demands. Candidates must be able to sit or stand for extended periods, travel between office locations, and occasionally lift up to 30 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role. Applicants must be authorized to work in the United States without sponsorship.
