Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Please note this is an in-person, in-office role at our call center on Kingsley Drive Paid 9-week training program begins Sept 21 $21/hr base pay during training. $22.50/hr when training is completed + 10% Saturday premium when applicable

GENERAL FUNCTION

Handles telephone calls providing outstanding customer service using English and Spanish languages. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Handles customer calls in a professional, courteous manner, using English and Spanish languages. Provides accurate information to the customer. Explains products and policies so the customer can understand. Handles some complex customer inquiries in areas of expertise. Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer. Wherever possible help educate and convert the customer to a different or an additional self-service channel available. Consistently offer more cost effective service channels. Follows departmental policies and procedures, particularly in regards to customer confidentiality Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers. Effectively uses computer systems for tracking, information gathering, and/or troubleshooting. Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction. Continually learning and developing knowledge of Bank products and services. Perform any other duties assigned.

SUPERVISORY RESPONSIBILITIES

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

High school education or equivalent. Must be able to perform data entry and basic computer skills. Be able to understand and respond to customer inquiries in one or multiple product categories. Excellent customer service skills and the ability to articulate and explain information clearly. Previous customer service or call center experience preferred. Excellent telephone communication skills are essential. Must be able, and willing to learn about Bank products and services. Good problem solving skills. Must be fluent in English and Spanish languages.

Job Type:

Full-time Pay:

From $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Vision insurance

Experience:

Inbound Call Center :

1 year (Preferred)

Data Entry:

1 year (Preferred)

Customer Service :

1 year (Preferred)

Banking/Financial Services :

1 year (Preferred)

Language:

Spanish and English fluently (Required) Ability to

Commute:

Cincinnati, OH 45227 (Required)

Work Location:

In person