Front Office Client Care Specialist Eddie & Barkus | Holland, Michigan Do you love dogs and genuinely enjoy talking with people? Eddie & Barkus is looking for a warm, outgoing and dependable Front Office Client Care Specialist to be the welcoming face of our daycare, boarding and grooming facility. This is a highly customer-facing position . We are looking for someone who enjoys interacting with people face-to-face—not someone who simply wants to answer phones and process transactions behind a desk. Our ideal team member naturally greets people with a smile, makes conversation, gets to know our clients and their dogs, and makes every person who walks through our doors feel welcome and appreciated. At Eddie & Barkus, our clients trust us with members of their family. We want someone who will treat every dog in our care—and every person who loves them—as if they were their own.

Schedule & Availability:

Morning Shift:

6:30 AM - 1:00

PM Afternoon Shift:

12:30 PM - 7:30 PM Eddie & Barkus is open 7 days a week, including holidays , because the dogs in our care need us every day! Applicants must be willing and available to rotate weekends and holidays with other team members.

What You'll Do:

As a member of our front office team, you'll help keep a busy dog daycare, boarding and grooming facility running smoothly while providing exceptional customer service.

Responsibilities include:

Warmly greeting clients and their dogs as they arrive and engaging with them in a friendly, professional manner. Checking daycare and boarding dogs in and out accurately and efficiently. Checking in grooming appointments and communicating information between clients and our grooming team. Processing payments and completing customer transactions. Answering phones and assisting clients with questions, reservations and services. Reviewing client and pet information carefully to ensure instructions, services and details are accurate. Communicating important information to our daycare, boarding, grooming and management teams. Managing multiple clients, dogs, phone calls and tasks during busy arrival and departure periods. Keeping the lobby and front office organized, professional and welcoming. Building genuine relationships with our clients and getting to know the dogs who visit us. Providing the level of care and customer service that makes clients excited to come back.

Who We're Looking For:

Exceptional face-to-face communication is essential for this position. We're looking for someone who: Is naturally friendly, outgoing and comfortable starting conversations with people. Makes eye contact, smiles and warmly acknowledges clients when they enter. Enjoys getting to know customers rather than simply completing a transaction. Truly loves dogs and understands how important they are to their families. Can remain friendly and composed while juggling several things at once. Has excellent attention to detail. Is dependable, punctual and takes ownership of their responsibilities. Communicates professionally with clients and coworkers. Is comfortable asking questions and solving problems rather than avoiding difficult conversations. Can work efficiently in a busy, sometimes noisy environment. Understands that great customer service means making people feel seen, heard and valued

What Success Looks Like:

Our ideal front office team member knows that checking a dog in isn't just a transaction. It's greeting Charlie by name when he comes through the door. It's asking his owner how their weekend went. It's noticing that a boarding instruction doesn't look quite right and double-checking it. It's reassuring a nervous first-time client that their dog is in good hands. And it's making sure that when someone leaves Eddie & Barkus, they feel confident that both they and their dog genuinely matter to us. If you're someone who loves dogs, enjoys people and takes pride in creating an exceptional in-person customer experience , we'd love to meet you. Come help us make Eddie & Barkus a place where dogs are excited to walk through the door—and their people are, too.

Pay:

$15.00 - $16.00 per hour

Benefits:

Flexible schedule

Work Location:

In person