Are you an animal lover who is also organized, professional, friendly, and great with people? The Diggs at Paws & Claws is looking for an experienced Receptionist to join our team! We are a busy boarding and daycare facility, and our front desk is the first and last impression our clients have with us. We are looking for someone who understands that this position is more than answering phones and checking pets in and out. Our goal is to provide exceptional customer service and create true hospitality experience for every client and their pet.

MUST-HAVES

Please do not apply if you do not meet these requirements. Previous experience working with animals is

REQUIRED

Previous experience using Gingr is

REQUIRED

Strong customer service experience Excellent verbal and written communication skills Professional, friendly, and confident personality Reliable and dependable Extremely organized and detail-oriented Comfortable working in a fast-paced environment Able to multitask while maintaining accuracy Comfortable handling dogs of different sizes, breeds, and personalities Able to remain calm and professional when dealing with difficult or upset customers Must be comfortable working around barking dogs, cleaning, accidents, and the general realities of a busy boarding/daycare facility

WHAT YOU'LL BE RESPONSIBLE FOR

As a receptionist, you will play an important role in keeping our facility running smoothly.

Your responsibilities will include:

Greeting clients and their pets with a warm, professional attitude Checking pets in and out Managing reservations and scheduling through Gingr Updating client and pet records accurately Answering phones, texts, emails, and other client communications Explaining our services, policies, and procedures to clients Processing payments and maintaining accurate transactions Communicating boarding, daycare, grooming, and add-on services Monitoring reservations, occupancy, and scheduling Reviewing pet profiles for important instructions, medications, feeding information, and special needs Communicating important information between the front desk and kennel staff Handling client questions, concerns, and complaints professionally Following all company policies and procedures Maintaining a clean, organized, and welcoming reception area Assisting with basic animal handling and facility needs when necessary Protecting client and pet information Providing an exceptional experience from the moment a client walks through our doors

THE TYPE OF PERSON WE'RE LOOKING FOR

We want someone who genuinely enjoys both animals AND people.

The right person will be:

Compassionate

• You understand that pets are family and treat every animal with patience and respect. Personable
• You enjoy talking with clients and making them feel welcome. A strong communicator
• You can communicate clearly with clients and coworkers, even when things get busy. Detail-oriented
• You understand that small details matter when caring for someone's pet. Fast-paced & adaptable
• Our front desk can get very busy. You need to be able to prioritize and keep moving without becoming overwhelmed. A team player
• Reception is not separate from the rest of the facility. We work together to provide the best possible care. Accountable
• You take ownership of your responsibilities and follow through. Hospitality-minded
• We don't want clients to feel like they're simply dropping their dog off at a kennel.

We want them to feel welcomed, valued, and confident that their pet is in good hands.

THIS IS NOT THE RIGHT JOB FOR YOU

IF... You don't enjoy interacting with people. You become easily overwhelmed in a busy environment. You don't like being held accountable for your responsibilities. You struggle with multitasking. You aren't comfortable working around animals. You aren't comfortable addressing problems professionally. You need constant direction to complete your responsibilities. You are looking for a quiet, slow-paced reception position.

PAY & SCHEDULE

Pay:

$12-13 per hour, based on experience

Schedule:

Full time 6:45am-2pm Monday through Friday and rotating weekends This is a hands-on position in a busy animal boarding and daycare facility , so flexibility and reliability are extremely important.

WHY JOIN THE DIGGS?

At The Diggs at Paws & Claws, we believe service is what you do — hospitality is how you make someone feel. Every interaction matters. Whether you're welcoming a new client, helping a nervous pet parent, answering a phone call, or solving a problem, you represent The Diggs. If you're looking for a position where you can combine your love of animals, customer service skills, organization, and personality , we'd love to hear from you!

Pay:

$12.00

• $13.

00 per hour

Benefits:

Employee discount Paid time off Application Question(s): Have you ever used the platform Gingr before? Are you available for the times needed on the job post? What is your desired pay? Tell me about your animal experience?

Work Location:

In person