The Adoptions Associate is responsible for daily cleaning of cages/kennels, assisting with daily animal care, assisting with animal intakes and adoptions, interacting with the public, performing data entry, and processing sales transactions at the Friendship Animal Protective League.

Qualifications:

High school diploma or equivalent Excellent organizational skills as well as the ability to work in a fast-paced, emotionally taxing environment and handle multiple tasks at once Must possess database management skills and ability to use Microsoft Office (Knowledge of Pet Point a plus) Experience working with animals or in animal welfare a plus Demonstrated experience handling a variety of companion animals Must possess an Ohio driver's license with an insurable driving record Excellent interpersonal, oral and written communication skills Background check required

Responsibilities:

Care of Shelter Animals:

Cleaning of cages/kennels, assisting with daily animal care, including spot cleaning of animal and public areas throughout the day. Treating all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance and promoting a humane and caring attitude toward all animals. Keeps Supervisors and Animal Care Department informed of behavior or health concerns Maintains accurate kennel and computer records. Follows all safety guidelines to ensure a safe work environment. Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk. Working courteously and cooperatively with other staff members. Assists with administration of vaccinations, blood-work and medications for companion animals at the facility. Performs other duties as assigned.

Customer Service:

Represents the APL in a professional and courteous manner at all times. Provide high quality customer service to customers who visit or call Friendship APL. Actively reaches out to and interacts with the general public, specifically talking with prospective adopters in order to make the best possible match. Conducts adoptions, provides adoption counseling/animal selection assistance, educates customers about animal care & behavior, reviews adoption applications, interviews applicants in a conversational way, enter computer data, completes necessary paperwork and performs follow-up services. Work with volunteers to increase adoptions. Advise people who are having a problem with their pet and/or who want to surrender their pet to Friendship APL. This may occur in person, over the phone or via e-mail. Assist clients seeking lost or adoptable animals. Willingness and ability to learn Petpoint computer program used to track animals at FAPL. Willingness and ability to learn about cat and dog behavior, common issues, and ways to address them in order to make good adoption matches.

Specific Job Skills:

Strong interpersonal skills. The ideal person for this job would be personable, outgoing, patient, professional, and able to get along well with a variety of people. Excellent written and oral communications skills. Affection for animals, concern for their welfare, and a willingness to accommodate animals in the workplace. Αbility and initiative, working with minimal supervision and direction. Maturity, good judgment and a professional personal appearance. Ability to read, write and understand English. Flexibility, ability to manage multiple tasks. Ability to remain pleasant and calm even in stressful situations. Ability to ask appropriate questions to gather information along with the ability to feel and show empathy for others. Familiarity with animals, knowledge of animal behavior, breeds, and handling or experience volunteering or working with a rescue group, humane society, foster care involvement or other animal welfare agency are a plus. Comfort and ability to work with animals of unknown disposition and those who may exhibit medical and other problems, as well as aggressive tendencies.

Physical Requirements:

Physical ability to walk and/or stand on your feet throughout a normal workday required. Physical ability to engage in repetitive motions of legs, arms, and hands, to hear, to see, to move animals and goods. Allergic conditions, which would be aggravated when handling or working with animals, may be a disqualification. Ability to lift and carry objects and animals of moderate weight Ability to lift, bend, stoop, kneel, crouch, push and other strenuous activity

Job Type:

Full-time Pay:

$14.00 - $15.00 per hour

Benefits:

Health insurance People with a criminal record are encouraged to apply

Work Location:

In person