Pet Resort Supervisor — K9 Resorts of Chalfont At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we're looking for a strong Supervisor to help lead our team and operations to the next level. What You'll Do As a Supervisor, you'll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

ABOUT YOU

You love dogs and enjoy working with people. You're self-driven, move quickly, and bring a strong sense of urgency to your work. You're organized and pay attention to the details. You thrive when several things need your attention at once. You enjoy building teamwork and helping others succeed. You're lively, enthusiastic, and a strong communicator. K9 Resorts of Chalfont is looking for a dependable, hands-on Supervisor to guide our team, and help deliver exceptional care for every dog and a welcoming experience for every pet parent. Schedule and Availability We're looking for someone with open availability for mix of opening and closing shifts, including alternate weekends and holidays. Our resort closes at 7:00 PM. What You'll Do Lead daily shifts and serve as Supervisor on duty and key holder. Coach and support customer service and pet care team members, assign work, and follow up on priorities. Step in wherever needed, from greeting guests and answering phones to assisting with hands-on dog care. Oversee safe daycare and boarding operations, including dog handling, feeding, medication procedures, and accurate care instructions. Monitor dogs' health and behavior, respond calmly to concerns, and promptly communicate incidents. Ensure playgroups, accommodations, and shared spaces are clean, safe, and properly disinfected. Assist with check-in and check-out, reservations, payments, customer questions, and resort tours. Help resolve customer concerns with professionalism and empathy. Support staff scheduling, training, inventory, daily checklists, and shift handoffs. Help the Manager monitor guest satisfaction, staffing needs, and controllable expenses. What We're Looking For A genuine commitment to dogs' safety and well-being. Strong customer service, communication, organization, and problem-solving skills. The confidence to lead a team and the willingness to help with any part of resort operations. A calm, dependable approach in a busy environment. Comfort learning our reservation and point-of-sale systems and maintaining accurate records. Availability for closing shifts, some weekends, and holidays. Experience supervising people or working in pet boarding, daycare, hospitality, or customer service is preferred, but we welcome applicants with the right leadership ability and willingness to learn. The person hired will complete the applicable K9 Resorts training and certification programs. This is an active role involving standing, walking, cleaning, and safely handling dogs of different sizes. If you take pride in helping a team succeed and want to make each dog's stay a great one, we'd love to hear from you. Why K9 Resorts? This is more than a job—it's a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you're ready to lead a team, drive results, and create exceptional experiences, this is your role.

Job Type:

Full-time Pay:

$16.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Days:

Monday to Friday Rotating weekends

Work Location:

In person