About Us At The Wellness Center of London Square, we're passionate about creating an exceptional, results-driven spa experience for our guests. We combine luxurious treatments with cutting-edge technology and premium skincare to help our clients look and feel their best. We're looking for a warm, proactive team member who loves people and thrives in a sales-oriented environment. Position Overview The Spa Customer Service & Sales Associate serves as the first point of contact for guests and plays a key role in driving the spa's growth through outstanding customer service, membership sales, upgrades, and retail product recommendations. Key Responsibilities Guest Experience & Front Desk Operations Greet all guests warmly and professionally upon arrival. Manage check-in and check-out procedures efficiently. Answer phones, emails, and online inquiries promptly and courteously. Maintain a welcoming, organized, and clean reception area. Sales & Membership Growth Educate clients on spa services, treatments, and membership benefits. Proactively promote and close membership sales, service upgrades, and add-ons. Recommend and sell retail products aligned with clients' skincare and wellness needs. Track and achieve monthly sales targets and KPIs. Administrative & Support Duties Schedule and confirm appointments accurately using spa software. Handle customer payments and maintain accurate cash/credit records. Assist with inventory management and restocking of retail displays. Collect and record customer feedback to enhance service quality. Qualifications Previous customer service and/or sales experience (spa, salon, hospitality, or retail preferred). Strong interpersonal, communication, and upselling skills. Ability to build rapport quickly and maintain client relationships. Proficiency with appointment scheduling systems and basic computer skills. Professional appearance and a passion for wellness, beauty, and self-care. What We Offer Competitive hourly pay plus commission and bonuses on memberships, upgrades, and product sales. Complimentary or discounted spa services and employee product discounts. Ongoing training in customer service, product knowledge, and sales techniques. A supportive, team-oriented environment with growth opportunities. Schedule Must be available evenings and rotating weekends.

Job Type:

Part-time Pay:

From $14.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person