A Beautician performs cosmetic treatments on the hair, skin, and nails. They might offer services such as haircuts, hairstyling, coloring, and basic skin treatments like facials. Beauticians often work in hair salons, nail salons, or spas and focus on enhancing a person's appearance through grooming and styling.
The Role The Front Desk Lead is a working leadership position responsible for leading the daily Front Desk Team, driving sales and KPI performance, maximizing the schedule, and supporting the Studio Manager.
Key Responsibilities Work Front Desk Shifts:
Work alongside the team and model MEND's expectations for sales, service, and professionalism. Lead the
Day:
Assign daily duties and priorities and ensure tasks are completed.
Drive Sales & KPIs:
Coach the team to meet membership sales, conversion, rebooking, lead follow-up, and outreach goals. Maximize the
Schedule:
Monitor openings, cancellations, and provider availability and lead efforts to fill the schedule. Train the
Team:
Onboard new Front Desk employees and provide ongoing training and coaching.
Manage Inventory:
Complete inventory counts, maintain organization, and communicate ordering needs.
Support Coverage:
Maintain schedule flexibility and assist with coverage for call-outs, vacations, and staffing needs.
Support Management:
Assist the Studio Manager with special projects, promotions, events, and operational needs. Protect the
Client Experience:
Help ensure every client receives professional, warm, five-star service. Who We're Looking For Ideally, candidates will have sales experience within the spa, wellness, beauty, or hospitality industry , with leadership experience preferred. Membership sales experience is a plus. We are willing to train the right person who is: Sales-driven and comfortable working toward KPIs Organized, proactive, and dependable Confident leading and holding others accountable A strong communicator and problem solver Flexible with some evening and weekend availability Passionate about exceptional client experiences Our Core Values Evolve Together — Stay curious, embrace change, and continuously grow. Elevate Others — Elevate our service by supporting and developing the people around us. Gratitude — Bring positivity, presence, and appreciation to our work and relationships. Make It Right — Strive for five-star service and take ownership when something falls short.
