Shopper Baltimore's Own. Family Owned. We've been a Baltimore staple since 1944. As a family-owned grocery business, our mission has always been simple: to nourish our community through quality food, genuine service, and the care that comes from treating people like neighbors. What began as a single neighborhood market has grown to two locations. While we've evolved over the decades, our values have stayed the same: community first, pride in our work, and respect for the people we serve and work alongside every day. Our vision is to continue building Baltimore's premier neighborhood grocery destination; one where quality, craftsmanship, and community spirit come together. After more than 80 years, we're still growing, evolving, and investing in the people who make it all possible. Position Summary We are seeking a Shopper team member to provide exceptional, personalized service to customers who place grocery orders by phone or online. This role is responsible for accurately and efficiently shopping customer orders, selecting fresh and high-quality products, communicating with customers regarding availability and substitutions, and ensuring completed orders are properly prepared for pickup or delivery. The ideal candidate is detail-oriented, dependable, customer-focused, and comfortable working independently in a fast-paced grocery environment. This position is especially important to our repeat customers, and the ability to remember preferences, communicate thoughtfully, and consistently deliver a great experience is highly valued. Key Responsibilities Receive and process grocery orders placed by phone and through online ordering platforms. Review orders carefully and ask questions to clarify customer preferences, including brand, size, quantity, flavor, quality, and substitution instructions. Confirm customer expectations regarding pickup and delivery timing. Communicate promptly and professionally with customers regarding out-of-stock or unavailable items. Recommend appropriate substitutions or alternatives based on customer preferences. Maintain a friendly, professional, and helpful tone in all customer interactions. Develop familiarity with repeat customers and their shopping preferences. Order Fulfillment & Product Selection Shop efficiently throughout all areas of the store to fulfill customer orders. Select merchandise that meets the customer's specific requests and quality expectations. Carefully inspect produce, meat, dairy, packaged goods, and other products for freshness, appearance, quality, and expiration dates. Select the best available products rather than simply selecting the first available item. Ensure quantities, brands, sizes, flavors, and other specifications match the customer's order. Review completed orders for accuracy before checkout. Meet established productivity, accuracy, and order completion expectations. Take ownership of each order from initial review through final staging. Checkout, Bagging & Order Staging Coordinate with cashiers to ensure accurate and efficient payment processing. Assist with bagging orders appropriately to protect product quality and prevent damage. Organize, label, and stage completed orders for customer pickup or delivery. Ensure refrigerated, frozen, and other temperature-sensitive products are handled appropriately. Assist customers at pickup by providing friendly service and verifying order accuracy. Ensure orders are completed and ready within designated timeframes. Customer Experience & Relationship Building Provide exceptional, personalized service that encourages customer loyalty and repeat business. Build positive relationships with regular customers and become familiar with their preferences when possible. Demonstrate strong knowledge of store products and make thoughtful recommendations. Identify opportunities to suggest additional products or alternatives when appropriate. Handle customer questions and concerns professionally and courteously. Take ownership of customer service issues and involve management when necessary. Treat every customer and every order with care and attention to detail. Operational Support Maintain clean, organized, and efficient work and order-staging areas. Follow all food safety, sanitation, temperature control, and product-handling procedures. Maintain proper organization of completed orders awaiting pickup or delivery. Communicate recurring inventory shortages, product availability issues, and customer trends to management. Assist with front-end and other store responsibilities during slower periods or as directed. Support overall store operations and customer service needs as part of the grocery team. Perform additional duties as assigned. What We're Looking For High school diploma or GED required. Previous grocery, retail, personal shopping, order fulfillment, or customer service experience preferred. Strong customer service and communication skills. Excellent attention to detail and commitment to accuracy. Strong organizational and time-management skills. Good judgment and problem-solving abilities. Ability to communicate professionally with customers by phone and in person. Ability to work efficiently while maintaining high standards for quality and accuracy. Dependable, punctual, and willing to take initiative. Comfortable working independently while also contributing as part of a team. Ability to learn store products, departments, and inventory locations. Flexible availability, including evenings, weekends, and holidays. Ability to stand and walk for extended periods and safely lift and carry grocery items as needed. Why Join Us? Join a family-owned Baltimore business with more than 80 years of history and a strong commitment to our customers, our community, and our employees. This is an opportunity to become an important part of the customer experience. Our shoppers help customers who rely on us for convenience, quality, and dependable service, and we take pride in getting every order right.

Benefits:

This role is eligible for select benefits after completing one year of service, provided you meet the required minimum hours worked. Medical, dental, and life insurance coverage Employee discount 401(k) retirement plan with company matching Flexible Spending Account (FSA) Paid Time Off (PTO) Competitive referral program Employee Assistance Program (EAP) If you take pride in providing excellent customer service, have an eye for quality, and enjoy helping people get exactly what they need, we'd love to hear from you.

Pay:

$23.44 per hour

Work Location:

In person