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Confidential Posting
Salon General Manager - The Lash Lounge
Career Insights for Salon / Spa Manager
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Scorecard
Based on Georgia data
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What they do
A Salon or Spa Manager manages a hair or beauty salon or a spa providing specialized personal care services. Hires and manages hair stylists, or attendants that provide massages or other treatments at a spa, and oversees customer service. Develops marketing and advertising strategies; develops a consistent style for decor, products and treatments offered. Manages finances, building expenses and equipment maintenance.
$55,107 / year median in Georgia
+25% projected growth
Job Description
Job Summary We believe beauty is more than skin deep—it's about confidence, care, and community. We are an upscale salon known for exceptional service, a talented team, and a welcoming atmosphere. We are looking for a passionate and experienced General Manager to lead our team and elevate the client experience. The General Manager position is a high-profile leadership position that is responsible for the salon's overall growth, coordination, operational success. The General Manager will ensure the salon meets or exceeds financial goals, while providing remarkable leadership in areas of customer service, team member relations, sales, and member participation. The General Manager will provide daily support to their team and offer ongoing leadership, motivation, and development. They are responsible for coaching, communication, alignment, and holding their team to the salon expectations. The General Manager will also act as the salon ambassador to provide each member an unforgettable experience. Responsibilities Oversee daily salon operations, ensuring smooth and efficient workflow Lead, motivate, and manage a team of stylists, receptionists, and support staff Drive sales and service goals through performance management and client engagement Manage scheduling, inventory, and vendor relationships Handle client concerns with professionalism and care Collaborate with ownership on marketing, promotions, and business development Ensure compliance with health and safety regulations while maintaining a clean and welcoming environment. Manage cash handling procedures and financial reporting to ensure accuracy and accountability. Recruit, interview, and train new staff members while fostering a positive team culture. Manage training programs to enhance employee skills and promote career advancement. Analyze performance metrics to identify areas for improvement. Provide daily support to team members Coach and develop team members Ensures each guest has a unforgettable and consistent experience Experience 5+ years directly managing a team of 10 or more Proven experience in salon or spa. Strong leadership and team-building skills to motivate and inspire a diverse team. Excellent communication and customer service abilities Knowledge of salon software (e.g. Mindbody, or similar) Ability to multitask and thrive in a fast-paced environment Passion for the beauty and wellness industry. Strong knowledge of fine dining practices, food management, and customer service excellence. Familiarity with industry trends and best practices. College Degree in Business or other relatable field experienced is preferred Reliable transportation