This isn't your typical salon manager position. We're looking for someone who believes that incredible customer service is just as important as incredible hair. At Moxie, our Salon Experience Manager isn't behind the chair. Instead, they're the heartbeat of the salon—the leader who creates unforgettable guest experiences, inspires the team, and helps drive the growth of the business every single day. If you're someone who naturally remembers names, notices the little things, loves coaching people, thrives in a fast-paced environment, and believes hospitality should feel effortless, we'd love to meet you. What You'll Do Lead the Guest Experience Welcome guests and create a warm, luxury experience from the moment they walk in. Build lasting relationships with clients and members. Resolve concerns with professionalism and care. Ensure every guest leaves feeling valued and excited to return. Lead the Team Coach, mentor, and motivate the salon team. Conduct daily huddles and keep the team focused on goals. Reinforce service standards and accountability. Celebrate successes and create a positive, high-energy culture. Assist with onboarding and training new team members. Drive Sales & Growth Coach the team on memberships, retail, rebooking, and service upgrades. Execute promotions and sales initiatives. Monitor daily performance and identify opportunities to improve results. Encourage guest reviews, referrals, and repeat visits. Manage Daily Operations Oversee front desk operations and appointment flow. Maintain salon presentation and cleanliness. Ensure policies and procedures are followed. Assist with inventory monitoring and ordering. Communicate daily updates and operational needs to leadership. What We're Looking For We're looking for someone who is: A natural leader Passionate about customer service Positive, energetic, and solutions-oriented Comfortable coaching and holding others accountable Highly organized and detail-oriented Confident making decisions in a fast-paced environment Excited by sales goals and team success Professional with excellent communication skills Preferred Experience Leadership experience in a salon, spa, luxury retail, hotel, restaurant, or hospitality environment Experience managing teams Sales and customer service experience Scheduling and administrative experience Familiarity with salon software is a plus Compensation & Benefits Competitive base compensation based on experience, leadership background, and qualifications. Performance-based bonus opportunities tied to salon and individual performance. Leadership development and advancement opportunities within a growing organization. Flexible scheduling with full-time hours and weekend availability required. Employee discounts on salon services and retail products. Paid training and ongoing professional development. Why Moxie? At Moxie, we're building more than a salon—we're creating an experience. We're looking for someone who wants to grow with us, make an impact every day, and help shape a culture centered around hospitality, teamwork, and exceptional service. If you're ready to lead with heart, inspire a team, and help create the best salon experience in Ocean County, we'd love to hear from you.

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person