Core Performance Expectations Exceptional Guest Service:

Creates a warm, welcoming, and relaxing experience for every spa guest.

Communication:

Maintains clear, timely, and professional communication with guests, Spa Technicians, and management.

Organization:

Effectively manages multiple tasks while maintaining an organized and efficient spa environment.

Teamwork:

Supports Spa Technicians and other team members to ensure smooth daily operations. Attention to

Detail:

Consistently maintains high standards for cleanliness, sanitation, room preparation, and guest amenities.

Professionalism:

Represents the spa and company culture in a positive, polished, and professional manner.

Dependability:

Consistently completes assigned responsibilities, opening and closing procedures, and daily operational tasks. Requirements Position Qualifications High school diploma or equivalent. Excellent verbal and written communication skills. Demonstrated knowledge and application of exceptional customer service techniques. Strong interpersonal skills with the ability to interact professionally and positively with guests, technicians, and team members. 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