ASSISTANT SPA MANAGER

ALLENTOWN Hand & Stone
750 N. Krocks Road
Allentown PA
3.1 Allentown, PA Job Details Full-time $17
$21 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) 5% Match Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Qualifications Customer communication Retail industry sales team management experience Promoting products Managing teams in a customer support role Managing retail teams Processing cash transactions Sales training Mid-level Frontline customer support management Sales team management Lead Conversion Team development Sales performance monitoring (sales process improvement strategies) Sales coaching Leading team collaboration initiatives Reservation systems Activity sales targets Training & development Business operations Sales leadership Suggestive selling Leadership Communication skills General management

Full Job Description Benefits:

401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Hand & Stone Massage and Facial Spa•

ALLENTOWN

(750 N Krocks Rd Suite 205, Allentown, PA 18106) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team. As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible. Drive Sales Performance Achieve and exceed membership, retail, gift card, and service sales goals Actively coach the team on conversion and sales behaviors Promote services, upgrades, and current offers with confidence and consistency Support strong performance in call handling and booking conversion Lead the Front Desk Own daily front desk operations, guest flow, and overall performance Lead, coach, and support the front desk team to consistently meet sales and service goals Drive accountability around membership conversion, booking efficiency, and guest experience Ensure a high standard of execution across all client interactions Support the Spa Leadership Team Assist the General Manager with daily operational execution Train, onboard, and develop new and existing front desk team members Support reporting, cash handling, and front desk systems Step in as a key leader to maintain consistency and momentum in daily operations What We're Looking For 1-3 years of leadership experience preferred Strong background in sales, customer service, or performance-driven environments Proven ability to lead, coach, or influence a team Strong communication and interpersonal skills High level of accountability and a solutions-oriented mindset Comfortable in a fast-paced, goal-driven environment Flexible availability including nights, weekends, and holidays Experience with booking systems (Zenoti or similar) a plus What's in it for You Medical, Vision, Dental, Life Insurance 401K with 5% company match Paid Time Off Service & product discounts Strong support system and people-first culture Growth opportunities within a multi-unit organization Compensation Package We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance. Who We Are FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first. We can't wait to meet you! I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. 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