Manager of Operations Hand & Stone Massage and Facial Spa — North Myrtle Beach, SC Hand & Stone Massage and Facial Spa is seeking an experienced, sales-focused Manager of Operations to lead membership growth and daily operations at our North Myrtle Beach spa while overseeing massage-therapy standards and therapist performance across three spa locations. This position will be based at the North Myrtle Beach location. The primary goal is to drive membership sales, retention, service quality, and operational performance at North Myrtle Beach, while providing leadership, coaching, and support to massage therapists at all three assigned locations. Key Responsibilities Lead daily operations at the North Myrtle Beach spa, with a strong focus on membership sales, upgrades, retention, reactivation, retail performance, and guest satisfaction. Develop and execute sales strategies to improve membership conversion, recurring-membership revenue, lead follow-up, and overall spa profitability at the North Myrtle Beach location. Coach and hold the North Myrtle Beach front-desk and sales team accountable for membership presentations, booking goals, lead conversion, follow-up, and exceptional guest service. Monitor daily, weekly, and monthly membership and sales metrics for North Myrtle Beach; identify performance gaps and implement action plans. Manage, coach, support, and hold accountable massage therapists across all three assigned Hand & Stone locations. Assist with massage-therapist recruiting, interviewing, onboarding, training, scheduling, performance evaluations, retention, and professional development across the three spas. Maintain consistent massage-quality standards, treatment-room readiness, sanitation, documentation, guest experience, and compliance with Hand & Stone policies and applicable South Carolina regulations at all assigned locations. Address therapist performance concerns, attendance issues, service-quality opportunities, guest feedback, scheduling needs, and service-recovery matters promptly and professionally. Partner with spa managers and ownership at each location to ensure therapist staffing, provider utilization, schedules, and performance support guest demand and business goals. Conduct regular visits to the additional spa locations as needed to provide therapist leadership, performance coaching, training, and operational support related to massage services. Prepare and provide regular updates to ownership regarding North Myrtle Beach membership and operational results, as well as therapist staffing, performance, retention, and guest concerns across all three locations. Foster a positive, accountable, professional, and team-oriented culture throughout the North Myrtle Beach spa and massage-therapy teams at all assigned locations.

Qualifications Required:

Minimum of 10 years of professional massage-therapy experience . Any state, however prefer South Carolina massage-therapy license in good standing, or ability to obtain and maintain required licensure. This is not a position that will be scheduled to perform massages- however will train the Hand & Stone way. Prior leadership, management, training, lead-therapist, educator, or multi-location therapist-supervision experience strongly preferred. Demonstrated ability to drive membership sales, recurring revenue, client retention, conversion performance, and guest loyalty. Strong knowledge of massage-therapy service standards, provider scheduling, guest experience, treatment-room operations, and therapist coaching. Comfortable managing daily operations at one location while overseeing massage-therapy staff across multiple locations. Excellent communication, leadership, conflict-resolution, coaching, and organizational skills. Ability to analyze sales and operational reports and turn results into clear action plans. Proficiency with scheduling, point-of-sale, CRM, and spa-management systems; Zenoti experience is a plus. Availability to work a flexible schedule, including some evenings, weekends, and occasional holidays as business needs require. What We Offer Competitive compensation based on experience and qualifications. Performance-based incentives tied to membership growth and operational results at North Myrtle Beach. Opportunity to lead operations at an established Hand & Stone location while developing massage-therapy teams across three spas. Supportive ownership team and a professional, fast-paced wellness environment. Employee discounts on massage, facial, and retail services. Hand & Stone Massage and Facial Spa is an equal-opportunity employer committed to creating an inclusive workplace and delivering exceptional wellness experiences for every guest.

Pay:

From $55,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Massage Therapy:

10 years (Required)

License/Certification:

Massage Therapy License (Preferred)

Location:

North Myrtle Beach, SC 29582 (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

North Myrtle Beach, SC 29582 (Required) Willingness to travel: 25% (Required)

Work Location:

In person