Primary Responsibilities:

Guest Relations:

Greet and assist guests upon arrival, ensuring a warm and welcoming experience.

Handle inquiries regarding spa services, treatments, and retail offerings.

Appointment Management:

Schedule and coordinate appointments for spa services.

Monitor appointment schedules and follow up on confirmations and rescheduling.

Sales and Upselling:

Promote and sell spa services and retail products, meeting or exceeding sales targets.

Provide detailed information on available treatments and promotional packages.

Retail Operations:

Oversee retail operations within the spa, maintaining organization and product availability.

Track inventory levels and manage orders as needed.

Collaboration:

Collaborate with therapists and spa team members for seamless service delivery.

Assist in training new staff members regarding guest care and retail operations.

Health and Safety Compliance:

Ensure adherence to health and safety regulations to maintain a safe environment.

Participate in staff meetings and training focused on operational excellence.

Continuous Improvement:

Gather guest feedback to implement enhancements to the guest experience.

Stay updated on spa industry trends and innovations.