Full or Part Time Position If you are someone who is hard working, self-motivated, detail oriented and takes pride in your work then look no further! This position has hours Monday- Saturday depending on full or part time status. The full time position earns paid time off and can be eligible for retirement that is matched at 3% after 1 year of employment. Pay rate starts at $17-19/ hour based on experience. You can make a difference in the lives of pets and their people in a fulfilling career for people looking to make an impact in their community.

Job Title:

Veterinary Services Reception/ Administrative Assistant Vision:

The Journey Home Animal Care Center staff thrives on giving all patrons top-notch customer service, all animals the best possible care our resources permit and approaching every animal and person with compassion and understanding.

Job Summary:

The veterinary receptionist plays a crucial role as the first point of contact for the clinic. They create a welcoming environment while managing client relations, scheduling appointments, processing payments and maintaining medical records. They are the bridge between clients and medical staff balancing administrative duties with compassionate support

Essential Duties and Responsibilities:

• Client Communicatiton and Hospitality. Greet clients and pets warmly on arrival; check them in and out efficiently Manage phone and email communication from clients and referring veterinarians Address client questions and concerns with professionalism, empathy, and tact
• Scheduling and Practice Flow Scheduling clinic appointments, maintaining accurate records, and scanning documents. Coordinate with clinical team on arrivals, wait times, patient flow, and departures
• Finance and Billing Provide basic estimates and explain charges clearly to clients Receive and process payments by cash, check, credit/debit card, text link
• Medical Records and Administrative tasks Prepare and enter any previous medical/ vaccination histories provided by client into the animal's file to maintain accurate records Help prepare discharge instructions, vaccine certificates, and any other documents that need to be provided to client.

Working Environment:

Work is performed in an animal shelter with possible exposure to infectious organisms or zoonotic diseases (diseases of animals transmissible to humans), and cleaning chemicals. Daily exposure to high noise levels.

Qualifications:

• High School diploma or equivalent
• Valid Driver's license or ID
• Bilingual (English and Spanish)
• Customer service skills Knowledge and skills:
• Detail oriented
• Efficient in computer data entry
• Excellent verbal and written communication skills
• Able to prioritize duties and perform multiple tasks at one time.
• Sincere interest in the mission of Journey Home Animal Care Center
• Demonstrates courteous and friendly manner towards customers, co-workers and volunteers on a daily and ongoing basis.

Physical Requirements:

• Able to perform some physical work: mopping, bending, lifting, and scrubbing.
• Any allergies to animals must be controllable through medication.
• Must be able to lift 50 pounds with assistance.
• Visual acuity sufficient to maintain accurate records, recognize people and understand written directions.
• Ability to speak and hear sufficiently to understand or give information in person or over the telephone.
• Fine motor skills adequate for utilizing computers and some hospital equipment.

Pay:

$17.00 - $19.00 per hour

Benefits:

Employee discount Paid time off Retirement plan

Education:

High school or equivalent (Preferred)

Language:

Spanish (Required)

Work Location:

In person