Aquia-Garrisonville Animal Hospital is growing—and we're looking for great people to grow with us! We are seeking Veterinary Assistants and Customer Service Representatives (CSRs) who are dependable, compassionate, professional, and genuinely enjoy being part of a team. We are a progressive, fast-paced veterinary hospital committed to providing exceptional patient care and an outstanding client experience . We believe the best hospitals are built by people who support one another, communicate openly, take pride in their work, and are always willing to step up when their team needs them. Veterinary Assistants We are looking for Veterinary Assistants who are confident working in a busy veterinary environment and who want to continue developing their skills.

Responsibilities may include:

Assisting veterinarians and LVTs with appointments and procedures Obtaining and accurately recording patient histories and vital signs Preparing and restraining patients appropriately Assisting with laboratory procedures, radiographs, surgery, and anesthesia Maintaining clean, organized treatment and exam areas Providing compassionate patient handling and care Communicating professionally with clients Anticipating the needs of the medical team rather than waiting to be asked Following hospital protocols and SOPs consistently Supporting coworkers and contributing to a positive team environment We are looking for someone who: Has veterinary assistant experience or relevant veterinary education Is dependable and has excellent attendance Works well under pressure Is comfortable in a fast-paced environment Takes initiative and looks for ways to help Is coachable and eager to learn Communicates directly and professionally Understands that veterinary medicine is a team effort Treats patients, clients, and coworkers with respect and compassion Customer Service Representatives Our CSRs are the first and last impression many clients have of our hospital. We are looking for individuals who understand that exceptional customer service is about much more than answering the phone.

Responsibilities may include:

Greeting clients and patients warmly and professionally Answering a high volume of phone calls Scheduling appointments accurately and efficiently Checking clients in and out Processing payments and discussing fees Communicating treatment recommendations and hospital policies Managing client questions, concerns, and expectations Maintaining accurate client and patient information Following up with clients and ensuring callbacks are completed Working closely with the medical team to provide a seamless client experience We are looking for someone who: Has excellent communication and customer service skills Is friendly, confident, and professional Can multitask while maintaining attention to detail Is comfortable discussing fees and hospital policies Has strong computer and organizational skills Takes ownership of their responsibilities Can remain calm and compassionate during difficult situations Is dependable and punctual Enjoys working collaboratively with a team What We Expect From Every Team Member At Aquia-Garrisonville Animal Hospital, culture matters just as much as clinical and customer service skills. We are looking for people who: Show up consistently and can be counted on Take pride in doing their job well Take initiative rather than waiting to be told what to do Help their teammates without being asked Communicate directly rather than through gossip, complaining, or drama Leave personal conflicts and negativity at the door Accept coaching and are willing to grow Follow established systems and procedures Take accountability for their actions and responsibilities Treat everyone with professionalism and respect Understand that every team member contributes to the success of the hospital Want to be part of a team—not simply have a job A Great Fit for Our Team Means... We understand that veterinary medicine can be stressful and that everyone has difficult days. What matters is how you handle those challenges . The people who thrive here are those who: Can be relied upon to come to work and fulfill their commitments Stay productive even when things get busy Look for solutions instead of focusing on problems Can receive constructive feedback without becoming defensive Address concerns with the appropriate person rather than discussing them with coworkers Don't participate in gossip, negativity, cliques, or workplace drama Are willing to pitch in when the team needs help Understand that "that's not my job" is rarely the right attitude in a team environment Want to contribute to a workplace where people feel supported, respected, and appreciated If you are someone who values reliability, accountability, teamwork, and a positive work environment, you may be exactly who we are looking for. Why Aquia-Garrisonville Animal Hospital? We are committed to providing high-quality veterinary medicine while creating an exceptional experience for both our patients and their families. We are continually improving our hospital, our systems, and our team—and we want employees who are excited to be part of that growth. We believe in training our people, developing our team, improving our systems, and creating an environment where good employees can succeed. If you are looking for a workplace where you can make a difference, develop your skills, and work alongside people who care about doing things the right way, we would love to hear from you.

Pay:

$15.00 - $18.00 per hour Expected hours: 30.0 - 37.0 per week

Benefits:

Continuing education credits Dental insurance Disability insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Uniform allowance Vision insurance

Work Location:

In person