Animal Intake Technician

Animal Intake Technician Maricopa County, AZ - 3.5 Mesa, AZ Job Details Full-time $21 - $26 an hour 2 days ago Benefits Wellness program Retirement plan Qualifications Driver's License Full Job Description JOB About the PositionAs an Animal Intake Technician, you will play a critical role in supporting animal intake processes. This position is responsible for guiding customers through intake and diversion services, and for performing the physical and medical intake of animals entering the shelter, following Fear Free and positive reinforcement standards.

You will serve as a key point of contact for the public—conducting intake interviews, reviewing animal history, and identifying diversion opportunities—while also safely handling animals, administering intake vaccinations, and ensuring proper kennel placement. This role requires flexibility, strong communication skills, and the ability to transition seamlessly between customer service and animal care responsibilities.

This position is cross-trained to support multiple functional areas and may rotate between East and West Valley locations as needed. This position requires the employee to be in the office/field or customer-facing for all hours worked.

About UsMaricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, either at our West or East Valley Animal Care Centers. As one of the nation's largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelter, clinic, and animal services officer teams learn first-hand about proper care of homeless and stray animals and work hard to help find them new homes.

Proud to OfferWork with a greater purposeTuition reimbursementExceptional work-life balanceOpportunities for growth and development within Maricopa CountyLow-cost, high-value healthcare for you and your qualifying dependentsChild care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County familiesPaid vacation, sick time, and parental leaveExtensive wellness program, including an incentiveEnrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1Want to learn more about the County's Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZWe RequireHigh School Diploma or GEDTwo years of experience in animal care, animal handling, customer service, or administrative support in an animal shelter, veterinary clinic, or comparable environmentAn equivalent combination of related post-secondary education and/or relevant experience may be considered in substitution for the minimum qualifications on a year-for-year basisOther Requirements Must possess, or have the ability to obtain by the time of hire, a valid Arizona driver's license and have an acceptable driving record.

Must be flexible and able to work weekends and holidaysMust be able to safely handle animals of varying sizes, temperaments, and medical conditionsMust complete all animal handling training within 60 days of hireMust be willing and able to participate on the euthanasia team as requiredWe Also ValueFear Free certificationsExperience conducting client interviews or intake assessmentsBilingual skills (English/Spanish)Experience with scheduling systems or case tracking toolsRVT, CVT, or Veterinary Assistant CertificationsJob ContributionsPerform initial intake evaluation, including reviewing animal history, performing safe animal handling, scanning for identification, documenting condition, taking identification photos, and ensuring appropriate kennel placement for animals arriving at the shelterProvide routine medical care, including safe animal handling, administering vaccinations, flea/tick preventatives, performing basic clinical testing (e.g., SNAP Parvo), and treatments to support animal health on animals arriving at the shelterPerform daily operational support tasks, including maintaining the cleanliness of intake areas, holding kennels, and shared workspaces, to ensure a safe, sanitary, and efficient environmentProvide direct customer service by assisting with intake inquiries, walk-in services, and front desk coverage as needed; guide customers through processes and ensure a positive, professional experienceMaintain accurate and timely data entry in shelter systems (e.g., Chameleon, intake trackers), including creating and updating animal and client records and scheduling intake appointmentsCollaborate with other team members and divisions to manage intake flow, support scheduling needs, and ensure timely processing of animals entering the shelterEngage pet owners in diversion, and Owner Requested Euthanasia (ORE) conversations, identifying alternatives to surrender when appropriate and coordinating resources or referrals to support positive outcomesInvolved in and may perform humane euthanasia of animals when required, in accordance with departmental policies, procedures, and established protocolsWorking ConditionsWork is predominantly performed in an animal shelter with exposure to extreme and varying temperatures, animals with unknown temperaments and behaviors, excessive noise, animal waste and fluids, deceased animals, cleaning chemicals, and Zoonotic DiseasesWhile performing the duties of this job, the employee is regularly required to stand and walk on all types of surfaces, sometimes slippery and/or uneven and rough, and perform duties that require lifting, bending, and stoopingThis position requires animal handling. Work involves regular participation in animal care and control activities, including humane euthanasia of animals, handling injured, ill, or aggressive animals, interacting with members of the public, and performing time-sensitive duties under varying high-stressful conditionsExerting 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.

Machines, Tools, Equipment, Software, and Hardware:

Chameleon, Microsoft Office, SharePoint, Pont and Pay, DocupetProtective equipment (PPE) is required as appropriate in the isolation wardSelection ProcedureConsideration will only be given to candidates who submit online applicationsCandidates will be contacted primarily through email and their Workday online application profileMust pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact to initiate the interactive process.

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