INFORMATION SYSTEMS ANALYST

APPLICATION FILING PERIOD

This recruitment is set to close on May 28, 2026. It is in the applicants' best interest to submit their application as early as possible. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process. This job posting may be closed at any time without notice.

JOB SUMMARY

Under general supervision, the technician provides full technical support for City Information Technology (IT) network and communications systems, identifies and resolves problems, and maintains computer hardware and software systems, technology infrastructure, communications equipment, and peripherals. This is an advanced skill level that requires considerable knowledge of daily network operations. The incumbent performs advanced technical work in the operation and maintenance of the City's network and computer system. Maintains the network infrastructure, resources, access, and security for the IT Department; analyzes and resolves problems, and verifies the integrity, security, and effective performance of the network systems; performs work within scope of authority and training, and according to IT policies and procedures. Administers, updates, and maintains network servers; identifies and defines network problems, isolates errors, and implements technical solutions; works independently, and makes appropriate decisions based on experience and training. Monitors status, functionality, and utilization of network environment; resolves configuration, connectivity and traffic issues; monitors system firewalls, and identifies and resolves security and access issues. Documents all changes to network environment; assures optimum network performance, system integrity, and maximum uptime. Maintains work log of service requests, equipment malfunctions, software errors, failures, and technical configurations; identifies and reports trends and technical problems which need to be addressed by improved methodologies, procedures, and policies. Analyzes and resolves technical problems; notifies manager and other IT technicians of unusual problems and problem trends. Responds to help desk inquiries and Information Technology (IT) service requests. Provides second-level technical support, training, and assistance to employees; explains IT issues, and implements solutions according to IT Division standards, guidelines, and procedures; follows up with users to verify the functionality of the users' systems. Installs, moves, updates, and integrates computers, workstations, system components, communications equipment, and peripherals; installs and configures software upgrades, enhancements, and revised functions; verifies performance of user's systems. Maintains and enforces all aspects of computer security procedures and standards.

EDUCATION AND EXPERIENCE GUIDELINES

- Any combination and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Graduation from an accredited "four" year college or university with major course work in Computer Science, Information Systems, or related fields. Completion of an accredited computer training school with certifications will be considered in lieu of college graduation.

Experience:

Two years full-time experience in computer operations, troubleshooting, network administration, and repair. Experience with mini and microcomputers is desired. Knowledge of Database Systems such as MSQL and Active Directory is desirable.

SPECIAL REQUIREMENTS

Possession of an appropriate California driver's license. Comptia A+, MCSE/MCSA, & Network + certification highly desirable.

KNOWLEDGE

: Advanced principles, practices and technology related to the operation and maintenance of computer systems. Data processing operations, including input preparation, data control procedures, and data output. Working knowledge of server platforms (i.e., MS Exchange 2010 & Active Directory, 2008), Alpha and Unix desirable. Network protocol (DNS, DHCP, and TCP/IP). Current related computer automation and information systems technologies and developments. Strong troubleshooting skills. Principles and practices of network administration, system access, and security procedures. Troubleshooting techniques for network operating domains, relational databases, and web- and Windows-based software applications. Hardware, technologies, topologies, and administration protocols, and telecommunications hardware and software systems. Networked computer system environments and device capabilities. Maintenance standards for network operating systems and servers. Principles and protocols for the management of electronic information. IT access policies, and data security protocols. and

ABILITIES

: Analyzing network problems, evaluating alternatives, and developing solutions based on findings. Maintaining network hardware, hubs, switches, routers, communications systems, and enterprise servers. Analyzing equipment and system malfunctions, troubleshooting computers and software applications, and solving technical problems involving multiple operating systems, applications, and platforms. Assessing customer support needs, and implementing effective solutions. Using basic tools and procedures for repairing computers, equipment, and peripheral devices. Operating a personal computer utilizing specialized software, and entering information into a computer system with speed and accuracy. Establishing and maintaining cooperative working relationships with co-workers. Communicating effectively verbally and in writing. •The City of Montebello is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.