Junior System Administrator (Level 1 & Level 2 Help Desk)

Junior System Administrator (Level 1 & Level 2 Help Desk)

BUILDING CONTROLS & SOLUTIONS

Farmers Branch, TX Job Details Full-time $70,000 - $80,000 a year 1 day ago Qualifications Endpoint Security Network troubleshooting GPO Equipment troubleshooting Windows Printer (troubleshooting support) Threat detection & response Incident response Computer hardware Task prioritization Hardware support Azure AD Customer support ticket management IP networking Active Directory management Full Job Description Junior System Administrator (Level 1 & Level 2 Help Desk) Position Overview The Junior System Administrator supports the organization's IT infrastructure by maintaining systems, resolving technical issues, and assisting with daily IT operations. This role combines system administration duties with both Level 1 and Level 2 help desk responsibilities, ensuring reliable performance of hardware, software, networks, and user environments. The role also plays a key part in safeguarding the organization's endpoints, data, and users by supporting cybersecurity tools and best practices. Who are we? Building Controls & Solutions (BCS) is a leading provider of energy management, building controls, automation, and gas detection solutions for the commercial HVAC community, including distribution of products, in-market value added services, and a "smart" path towards using IoT and the Cloud for building automation. Serving mechanical, electrical and controls contractors working in the Commercial building markets, as well as end users (property management companies, school districts, hospitals, etc.) and integrators, the company offers a wide array of HVAC controls, gas detection systems, flow measurement, security and access control, lighting control, wireless, analytics and IoT technologies. As a distributor and service provider, BCS brings global product brands and inventory together with local in-market technical resources. "Our value starts with high quality products and is truly enhanced by solutions that bring customized value-added services to our commercial building customers every day," says our President, John Strawn. www.buildingcontrolsandsolutions.com Key Responsibilities System Administration Assist in managing and maintaining Windows servers, including updates, patching, and basic configuration. Monitor system performance, availability, and security across servers, workstations, and network devices. Support Azure Active Directory tasks such as user provisioning, group management, password resets, and permissions. Help maintain virtualization environments (VMware, Hyper-V, or similar). Perform routine backup checks, restore tests, and assist with disaster recovery procedures. Deploy and configure workstations, laptops, and mobile devices according to company standards, ensuring all endpoints are enrolled in required security and management tools prior to deployment. Maintain documentation for systems, processes, and configurations. Cybersecurity & Endpoint Protection Administer and monitor the SentinelOne EDR/XDR platform, including agent deployment, policy configuration, exclusion management, and console health. Triage and investigate SentinelOne alerts, threats, and behavioral detections; perform initial containment actions such as quarantining files, isolating endpoints, and rolling back malicious changes. Escalate confirmed or suspected incidents to senior staff or the security team with full context, indicators of compromise (IOCs), and remediation steps taken. Verify endpoint protection coverage across all managed devices and remediate gaps (missing agents, outdated versions, offline endpoints, disabled policies). Support patch management, vulnerability remediation, and hardening of workstations and servers in line with company security standards. Assist with phishing response, account lockouts, MFA issues, and other day-to-day security operations tasks. Apply the principle of least privilege when provisioning access in Azure AD, file shares, and enterprise applications. Contribute to security awareness efforts by reinforcing best practices with end users during support interactions. Support compliance and audit activities by producing logs, reports, and evidence from SentinelOne and related security tools as requested. Help Desk Responsibilities (Level 1 & Level 2) Provide both Level 1 and Level 2 technical support to end users. Handle incoming support requests via phone, email, ticketing system, or in person. Troubleshoot and resolve a wide range of hardware, software, and network issues. Support enterprise applications, including installation, configuration, and issue resolution. Diagnose and resolve issues related to: Network connectivity (LAN/WAN/Wi-Fi) VPN access Printer and peripheral failures Email and collaboration tools (Microsoft 365, Google Workspace, etc.) Endpoint security agents, including SentinelOne agent installation, communication, and policy issues Perform root-cause analysis and implement long-term solutions to recurring problems. Document all work performed and contribute to internal knowledge base articles. Required Skills & Qualifications 1-3 years of experience in IT support, system administration, or a related technical role. Strong understanding of Windows OS (client and server). Experience with Active Directory, Group Policy, and basic networking concepts (DNS, DHCP, TCP/IP). Ability to troubleshoot hardware, software, and network issues at both Level 1 and Level 2 depth. Familiarity with ticketing systems such as NinjaOne, ServiceNow, Jira, or Freshservice. Working knowledge of cybersecurity fundamentals, including endpoint protection, EDR/XDR concepts, malware behavior, phishing, and incident response basics. Hands-on or working familiarity with SentinelOne (or a comparable EDR platform such as CrowdStrike, Microsoft Defender for Endpoint, or Sophos) — including agent deployment, alert triage, and policy management. Understanding of security best practices, endpoint protection tools, MFA, and access control. Strong communication skills and the ability to work with users of varying technical backgrounds. Ability to prioritize tasks and manage time effectively, including during active security events. Preferred Qualifications CompTIA A+, Network+, or Security+ certification. SentinelOne certifications (e.g., SentinelOne Certified Endpoint Specialist, Threat Hunting Analyst) or equivalent EDR vendor training. Experience with PowerShell or other scripting languages, particularly for security automation or reporting. Exposure to cloud platforms such as Azure or AWS, including their native security tooling. Familiarity with ITIL practices. Exposure to SIEM tools, vulnerability scanners, or compliance frameworks (NIST, CIS, SOC 2, HIPAA, etc.). Work Environment Full-time, on-site or hybrid depending on company policy. May require occasional after-hours support for maintenance, urgent issues, or active security incidents. Opportunity for growth into a full System Administrator, Network Administrator, or Security/SOC Analyst role. 5-10% travel may be required. Physical Requirements Prolonged periods sitting/standing at a desk and working on a computer. Activity or condition may occasionally include walking, bending reaching, standing, and stooping. May require occasional lifting/lowering, pushing carrying or pulling up to 45lbs.

Additional Information:

Mid travel may be required. Performs other duties as assigned. A post-job offer background check will be performed. This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required by the employee. To learn more about Building Controls Solution visit our website at

Building Control & Solutions:

https://www.building-controls.com/

Building Control & Solutions:

https://www.linkedin.com/company/buildingcontrolsandsolutions/posts/?feedView=all

FSLA Status:

Salaried Exempt /

FT Salary Range:

$70,000 - $80,000

Location:

Dallas, TX Direct Report:

Russ Giggey Interested Candidates should apply on-line.