Position:

Office Assistant Location:

Iowa County Humane Society Schedule:

Part-time (2 weekends per month, 3-hour shifts from 1:00p - 4:00pm)

Position Summary:

Under the supervision of the Office Manager, the Office Assistant provides compassionate, professional front-desk support, including handling adoptions, animal intake, and community resource assistance. This role requires excellent customer service skills, administrative proficiency, and occasional assistance with animal care duties.

Responsibilities:

Answers phone calls and promptly responds to messages and email Provide accurate, courteous information to the public about ICHS animals, adoption procedures, and lost/found processes. Process payments for adoptions, animal surrenders, and redemptions in accordance with ICHS policies. Educate and assist prospective adopters, completing adoption paperwork as needed. Remain professional and composed in stressful or emotional situations. Understand and communicate ICHS policies and animal welfare best practices. Maintain accurate records using tools such as Excel and Google Docs/Sheets. Support other staff and departments as needed. Uphold a clean, professional appearance and punctual attendance.

Physical Requirements and Work Environment:

Ability to humanely handle animals and interpret various behavior May be exposed to bites, scratches, and animal allergens

Work Environment:

Exposure to pet dander, odors, cleaning chemicals, and loud noise May involve working with emotionally distressed clients Fast-paced and dynamic shelter environment

Job Type:

Part-time Pay:

$14.00 - $16.00 per hour

Work Location:

In person