Position Summary We are seeking a highly organized and detail-oriented Customer Service & Documentation Specialist to support our project management team with day-to-day administrative, documentation, and project coordination responsibilities. This position will play an important role in keeping project information accurate, organized, and up to date while helping ensure that required documentation is properly collected and assembled. The ideal candidate is dependable, organized, comfortable working with computers and spreadsheets, and able to manage multiple tasks while maintaining a high level of accuracy. Experience with an ERP system is a plus, but we are willing to train the right candidate. Key Responsibilities Assist Project Managers with daily administrative and project coordination and organizational tasks in a timely manner. Receive and process purchase orders, enter orders and bills of materials into MRP system and process purchase orders. Respond to basic customer inquiries. Perform accurate and timely data entry into company systems and databases. Maintain and organize project files, records, and documentation. Gather, review, and organize required paperwork to create complete project documentation packages . Providing quotations for custom engineered products in consultation with product designer/engineer. Track missing or outstanding paperwork and follow up with appropriate personnel to obtain required information. Enter and maintain project information using Microsoft Excel, Microsoft Word, and other company software . Assist with preparing reports, spreadsheets, correspondence, forms, and other project-related documents. Help maintain project schedules, records, logs, and other tracking documents. Assist with opening and setting up new jobs/projects within company systems. Coordinate information between Project Managers, field personnel, customers, vendors, and other internal departments as needed. Maintain organized electronic and physical filing systems. Review documents for accuracy and completeness before they are finalized or submitted. Qualifications Strong computer skills and the ability to learn new software quickly. Proficiency with Microsoft Word and Microsoft Excel . Strong attention to detail and accuracy. Excellent organizational and time-management skills. Ability to prioritize multiple tasks and meet deadlines. Strong written and verbal communication skills. Ability to work independently while also working effectively as part of a team. Reliable, dependable, and professional. Experience with project management, documentation, or similar processes is a plus. Preferred Skills Microsoft Excel — spreadsheets, data entry, sorting, filtering, and basic formulas. Microsoft Word — document preparation and formatting. ERP software experience Experience with international shipping a plus Experience organizing large volumes of paperwork and electronic files. Strong attention to detail and document control. US Citizenship or Lawful US Permanent Residency required Knowledge of mechanical fittings desired, not required What We're Looking For The successful candidate will be someone who stays organized, follows through, and pays attention to the details . This position is well suited for someone who enjoys keeping projects organized behind the scenes and making sure the Project Management team has the information and documentation they need to keep jobs moving forward.

Pay:

From $22.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer service: 5 years (Required) Ability to

Commute:

South Beloit, IL 61080 (Required)

Work Location:

In person