Ancillary Technician Sherwood Inspection Services - 2.6 Hartford, CT Job Details $20 an hour 22 hours ago Benefits Health insurance 401(k) Qualifications Customer communication In-person customer service Conflict de-escalation Computer skills Hand tools Full Job Description Sherwood Inspection Services is about trust, confidence, and the peace of mind you gain from having a knowledgeable, thorough home inspector by your side, guiding you through the home inspection process. For 43+ years, we've been redefining and simplifying the home and commercial inspection process in New England. We've set the gold standard for home buying education and customer satisfaction. We are seeking an Ancillary Technician to join our growing team in Connecticut. The Ancillary Technician is responsible for conducting ancillary inspections of residential and commercial properties. This position directly impacts our success. Communication, attention to detail, a friendly and positive attitude, and being a good team player are vital to this role. Our Ancillary Technician must be competent in all facets of working directly with customers, including communication and attention to detail, and be able to maintain positive interactions with clients and agents in high-stress situations.

Impact and Importance:

The Ancillary Technician will have a significant impact on relationships with clients and agents, build a friendly, positive rapport to boost sales, provide detailed reports to clients, work closely with inspectors and other team members, help implement new ideas and initiatives, and assist in achieving our goals. They are a team player committed to assisting, sharing, and respecting co-workers.

What you will do:

Perform residential and commercial ancillary technician duties for several hours a day at various locations. Ancillary duties may include, but is not limited to: Sewer Scope, Mold Testing Produce a comprehensive digital report showing what was observed during the inspection within the timeline guidelines of the company. Create positive client experiences and build strong client relationships through accurate, thorough, and timely service delivery. Communicate the value of additional services to clients. Build trust with our inspectors, clients, and real estate agents using a calm demeanor, consistency, honesty, thoroughness, and communication. Always represent our brand professionally through appropriate communication and attire. Communicate as a team player within the organization regarding opportunities to improve service, value, and product offerings.

What we are looking for:

High School diploma, GED, or equivalent Valid Driver's License Ability to work with small tools to take apart and re-install plumbing materials. Ability to take classes and training to gain certifications if required. Punctual, dependable, and able to work unsupervised Proficient computer skills with the ability to learn company-utilized software programs Exceptional time management skills Well-developed empathy for working with stressed clients Ability to actively listen and remain calm under pressure in confrontational situations Analyze and interpret data Strong attention to detail Strong written and verbal communication Concern about doing things the "right way"

Compensation:

$20.00 - $25.00 per hour Why join us? Complete health benefits package, 401K, and paid vacation. A growing company that encourages leadership development and promotion. Ongoing training and personal learning opportunities. Be supported by caring teammates who like to have fun! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.