Customer Operations / Line Attendant - Rockland

Maine State Ferry Service is hiring a seasonal line attendant for their Rockland terminal contracted with Project Staffing! This role will be complex work in customer service, assisting internal, and external customers, and requiring a solid knowledge of the principles and practices of quality customer service. Positions in this category provide office and administrative support work directly and indirectly assisting customers in securing services such as communication transmissions, ferry, and public services. Responsibilities require independent judgement in handling exceptions to established work assignments, priorities, schedules, and assisting the customers of the Maine State Ferry Service (MSFS).

Administrative:

Ability to query for information. Ability to format and type standard business correspondence from draft or dictation into final form. Ability to establish computerized, and/or manual filing systems. Ability to prepare worksheets and perform data entry. Ability to prepare standard reports. Ability to remain calm in stressful situations.

Ferry:

Knowledge of maritime security laws. Ability to read and interpret maritime rules and regulations. Ability to conduct security screenings. Ability to conduct maritime and federal security screenings in compliance with regulations. Ability to detect and respond to security situations of a suspicious nature. Ability to effectively intervene in volatile situations.

Full Performance:

Knowledge of applicable service programs and resources. Ability to stay current and understand, discuss, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology. Ability to apply on routine individual cases, an explanation, and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements. Ability to determine facts, detect errors or irregularities, and take appropriate action in accordance with established procedures. Ability to exercise good judgment in appraising situations and making decisions/recommendations. Ability to provide ongoing leadership for a work team. Ability to confer with supervisor on performance appraisals for work team members. Your schedule will vary based on needs and the season. Pay will be $21.93/hour. Interested Apply here!