About the Company At Colburn Law, we are dedicated to helping injured individuals rebuild their lives. Our firm is known for compassionate client care, aggressive advocacy, and a results-driven approach to personal injury law. We take pride in delivering exceptional service while fighting for the best possible outcomes for our clients. We believe in accountability, empathy, and excellence. Our team is collaborative, driven, and committed to making a meaningful difference in the lives of those we serve. ________________________________________ About the Position Colburn Law is seeking an experienced, personable, and driven Intake Specialist to be the first point of contact for prospective clients. This role is critical in shaping the client's experience and guiding individuals through the initial stages of their case. You will connect with potential new clients (PCs), understand their situations, and help convert inquiries into signed cases through professionalism, empathy, and strong communication skills. ________________________________________ Key Responsibilities Client Communication & Intake Communicate directly with prospective new clients via phone, email, text, and web inquiries Build rapport and gather detailed information about potential cases Guide clients through the intake and onboarding process with clarity and empathy Act as a key contributor in converting leads into retained clients Administrative & Case Support Schedule consultations with attorneys or case managers Send and track fee agreements and onboarding documents Maintain accurate and detailed records in the firm's CRM/case management system Perform consistent follow-ups with prospective clients to complete intake requirements Daily Expectations Handle incoming calls and respond to all new inquiries promptly Follow up with prospective clients multiple times using various communication methods Monitor intake pipelines and update lead statuses regularly Coordinate closely with attorneys and legal staff regarding new matters Ensure all onboarding documents are completed and properly filed Assist with scheduling and calendar management for consultations ________________________________________ Compliance & Confidentiality Maintain strict confidentiality of all client information Adhere to all ethical standards and firm policies Ensure compliance with legal intake and data privacy requirements ________________________________________

Qualifications Required:

Excellent verbal and written communication skills Strong phone presence and ability to build trust quickly High emotional intelligence, empathy, and active listening skills Ability to handle sensitive situations with professionalism Detail-oriented with strong organizational skills Experience using case management systems

Preferred:

2+ years of intake, customer service, or sales experience Prior experience in a law firm or personal injury setting Ability to multitask in a fast-paced environment Bilingual ________________________________________

Compensation & Benefits Pay:

$30.00 - $32.00 per hour Full-time (40 hours per week) Benefits include: 401(k) with matching Health, dental, and vision insurance Paid time off, holidays, and sick leave Free parking ________________________________________ Equal Opportunity Employer Colburn Law is committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind and welcome applicants from all backgrounds. ________________________________________ How to Apply Please submit your resume and a cover letter detailing your experience and interest in the position to careers@colburnlaw.com. Do NOT submit your resume through this platform.

Job Type:

Full-time Pay:

$30.00 - $32.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance

Experience:

Microsoft Office:

3 years (Required)

Work Location:

In person