The Intake Manager is responsible for overseeing the client intake process from the initial call through sign-up while ensuring every potential client receives outstanding service. This role also plays an active part in analyzing lead performance, improving conversion rates, and contributing new marketing and business development ideas to help the firm continue to grow.

This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and wants unlimited opportunities for professional growth. If you're a leader who enjoys improving systems, increasing conversions, generating new ideas, and building successful teams, we'd love to hear from you.

ResponsibilitiesConduct intake interviews with prospective clients.

Evaluate potential personal injury cases.

Convert qualified leads into signed clients.

Manage and oversee the intake department.

Train, coach, and motivate intake staff.

Develop strategies to improve intake performance and conversion rates.

Analyze lead sources and recommend ways to improve lead quality and return on investment.

Generate creative ideas to increase case sign-ups and grow the firm's client base.

Monitor intake metrics and prepare performance reports.

Collaborate with attorneys, case managers, and marketing staff to ensure a seamless client experience.

Maintain accurate client records and documentation.

Perform legal administrative tasks including data entry, filing, and document management.

Utilize legal research tools when necessary.

QualificationsMinimum 2 years of Personal Injury experience requiredBilingual (English/Spanish) requiredPrevious experience managing an intake department or intake team preferredStrong knowledge of personal injury law, legal terminology, and case evaluationExcellent communication and customer service skillsLeadership experience with the ability to coach, mentor, and inspire a teamStrong analytical and problem-solving abilitiesHighly organized with exceptional attention to detailAbility to manage multiple priorities in a fast-paced environmentProfessional, dependable, and self-motivatedAbility to maintain confidentiality and exercise sound judgmentExperience with legal software and case management systems is preferredFamiliarity with Westlaw and Microsoft Office is a plusWhat We're Looking ForThe ideal candidate is:

Goal-oriented and driven to exceed expectationsPassionate about helping clientsA strong leader who leads by exampleCoachable and eager to learnInnovative and willing to bring fresh ideas to improve the firmResults-driven with a growth mindsetAble to work independently while collaborating effectively with the teamBenefitsCompetitive salaryPerformance bonusesHealth insuranceDental insuranceVision insurance401(k)Paid time offPaid holidaysOpportunities for advancementOngoing training and professional developmentSupportive, team-oriented work environmentUnlimited career growth opportunitiesIf you're an experienced Personal Injury professional who wants to make a meaningful impact while helping grow an ambitious law firm, we encourage you to apply. We are looking for someone who is ready to build a long-term career and grow with us.

Job Type:

Full-timePay:

$24.00 - $50.00 per hour

Benefits:

401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insurance

Work Location:

In person