Family Support Associate - Weekends Swing Shift Ronald McDonald House Charities of the Central Valley, Inc. Madera, CA Job Details Part-time $19 an hour 6 hours ago Benefits Paid time off Qualifications Bilingual Customer communication Administrative experience High school diploma or GED Experience working with children Client services Working with families Associate's degree Experience working with families with children Office experience Full Job Description Overview The Family Support Associate (FSA) is responsible for administering House operations both during and after business hours, ensuring the overall safety and effective management of the House. The FSA is also responsible for taking care of family needs, addressing concerns in a professional and caring manner, and for assisting with regular chores and housekeeping duties in common areas of the House. Responsibilities The following responsibilities are intended to describe the general nature and level of work being performed by employees in this job. They are not to be construed as an exhaustive list of all job duties. Primary Responsibilities 1.Conduct guest registration, check ins/check outs, room checks, occupancy statuses, and other guest-related processes. 2.Conduct frequent walk-throughs of the facility and communicate with guests on a daily basis. Accurately document House andguest issues and concerns, maintaining guest confidentiality. Report problems to the Director of Operations as necessary. 3.Maintain 100% occupancy and update the guest list as needed to accurately reflect those staying at the House. Coordinateeffectively with social workers at Children's Hospital to provide families with housing services. 4.Coordinate effectively with the RMHC Family Support Coordinator to ensure that the daily needs of guests are fulfilled,including those needs associated with room/stay accommodations, internet access, food, etc. Be friendly with guests toensure that they feel welcome. 5.Regularly acknowledge the arrival of in-kind donations and support groups. 6.Maintain the safety and security of House guests by adhering to entrance and security protocols and by monitoring facilitiesusing the security camera system. 7.Perform data entry of guest information or donation information as needed. 8.Regularly supervise and monitor volunteers, ensuring that volunteers are working effectively. 9.Light housekeeping 10.Other assigned duties Secondary Responsibilities 1.Assist in the daily enforcement of House rules, policies, and procedures with guests. 2.Consistently adhere to established standards to ensure client confidentiality as required by HIPAA and other healthcareregulations and guidelines. Follow established safety policies and procedures and adhere to the policies and procedures outlined in the employee handbook. 3.Attend and actively participate in required meetings, including quarterly House Department meetings and group discussions. 4.Maintain professional hygiene and appearance to promote a positive image of RMHC, a professional example to staff, andinstill client trust. 5.Assist with other duties as assigned or as related to the overall management of all Operations Department activities, includingoccasional assistance with RMHC events or activities for guest families. Qualifications Education A high school diploma or equivalent is required. An associate degree or equivalent is preferred. Certificate in hotel management is preferred.

Experience:

A minimum of one to two years of experience and/or training in working with children or families is required. A minimum of two years of experience and/or training in general office administration is required.

Knowledge, Skills, and Abilities:

Knowledge of hospitality and customer service/client services basics. Knowledge of emergency procedures related to facilities that house guests. Knowledge of Microsoft Office programs Word, Excel, and PowerPoint Excellent written and verbal communication skills. Excellent organizational and logistical skills. A high level of integrity, confidentiality, work ethic, compassion, and trustworthiness. The ability to handle cash in a prudent and trustworthy manner. The ability to contribute to and work within diverse team environments. The ability to work independently as well as coordinate with and supervise others. The ability to handle emotional situations and be sensitive to individuals and families that are struggling with hardships. The ability to speak and write in Spanish is preferred. Physical Requirements and Working Conditions Physical Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, squat, kneel, twist, push, pull, and reach above and below the shoulder. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Acute hearing is necessary for in-person communication while assisting guests. Visual acuity sufficient to read paper documents is also necessary. Working Conditions The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This position typically functions indoors with minimal exposure to health or safety hazards. This position occasionally works during outdoor events. This position may be assigned to be on-call during regular non-working hours and may be scheduled to work on a holiday.

Job Type:

Part-time Pay:

$19.00 per hour Expected hours: No less than 24.0 per week

Benefits:

Paid time off People with a criminal record are encouraged to apply Application Question(s): This position is swing shift, weekend, and Holidays. This position will also cover shifts as needed. This is a hard shift to work every weekend. Can you commit to this schedule?

Language:

Bilingual (Preferred) Ability to

Commute:

Madera, CA 93636 (Required)

Work Location:

In person