Bilingual Law Firm Intake Specialist Rosen Injury Law Davie, FL Job Details Full-time $21.50 - $26.00 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Spanish Phone communication Legal office phone management English Incident Escalation Personal injury law Managing clients in a customer support role Law office experience Escalation handling Personal injury case experience Sales follow-up Client interaction via phone calls Full Job Description Rosen Injury, a rapidly-growing Plaintiff Personal Injury firm, is looking for a rockstar intake specialist. This position if in office 5 days per week. The Intake Specialist serves as the firm's first point of contact for prospective clients. This role is responsible for high-quality intake screening, retainer follow-up, and client communication. The ideal candidate combines strong customer service instincts, sales awareness, and excellent organizational discipline . Key Responsibilities Intake & Client Conversion Answer inbound calls from prospective personal injury clients Conduct structured intake interviews in English and Spanish Build rapport and confidence with potential clients Gather and accurately document case facts in the case management system Route intake calls promptly and efficiently to attorneys Track and follow up on unsigned retainers Client Communication Serve as a professional and empathetic point of contact for clients Provide status updates as appropriate Route legal questions to appropriate team members Maintain high client satisfaction standards Enter and update data in case management system Support other administrative and legal assistant tasks as needed Follow-Up & Task Management Maintain daily follow-up lists Ensure no prospective client or task "falls through the cracks" Required Qualifications

MUST HAVES

Bilingual:

fluent in English and Spanish Prior experience in a Plaintiff Personal Injury law firm Experience using legal case management software, Filevine a big plus Exceptional phone and customer service skills Strong attention to detail and organization Ability to manage multiple follow-ups simultaneously Professional, empathetic communication style Ability to work full-time in office in Davie, Florida Maintain detailed intake notes and follow-up tasks Escalate urgent or high-value matters to attorneys

Job Type:

Full-time Pay:

$21.50 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Can you reliably commute 5 days a week to Davie, Florida?

Experience:

Plaintiff personal injury (bodily injury): 1 year (Preferred)

Language:

English and Spanish fluently (Preferred)

Work Location:

In person