Family Services Associate -

Part Time Ronald McDonald House:

Shreveport-Bossier Shreveport, LA Job Details Part-time $12.50 an hour 2 hours ago Qualifications Customer communication Microsoft Office Administrative experience High school diploma or GED Hospitality industry experience Organizational skills Microsoft Teams Computer skills Medical receptionist Office record organization Full Job Description Reports to:

Program Manager Description:

While serving families with the highest level of customer service and integrity, this position is responsible for general operational duties, light housekeeping, inventory of supplies, and ensuring all policy, procedures, and guidelines of the

Ronald McDonald House:

Shreveport-Bossier are adhered to by all guests. The Family Services staff will be responsible for keeping up with daily records and logs of all guests as well as reporting any problems to the Program Manager or security if necessary. This position will perform additional administrative tasks as assigned by the Program Manager. Family Services are part-time, hourly associates.

Hours Available:

Please read thoroughly before applying This is a non-exempt, part-time position offering 15-25 hours per pay period. Open availability preferred, with occasional day shifts available during the week, but predominantly evening and weekend shifts required. Must be available to work assigned shifts between the hours of 8AM-10PM. Must be available to work holidays as assigned.

Responsibilities:

• Align with the culture of Ronald McDonald House Arkansas & North Louisiana by demonstrating a commitment to our core values.
• Represent Ronald McDonald House Arkansas & North Louisiana and the hospital partners in a professional knowledgeable manner
• Report to scheduled shift in a timely and reliable manner
• Attend monthly team meetings
• Maintain all daily records
• Provide tours to first time guests or visitors
• Answer telephone and direct calls
• Collect and report payments and donations as they arrive
• Uphold program policies & procedures as needed
• Clearly communicate with hospital staff and Program Manager when needed
• Promote an atmosphere of encouragement and support
• Offer resources to families serving as a liaison between hospital personnel, guests and the community
• Perform light housekeeping duties including laundry, sweeping, mopping, dusting, vacuuming, taking out the trash, etc.
• Assist Program Manager in gathering social media content, training of volunteers, outreaching for meal groups, and special programs as needed

Qualifications and Requirements:

• Ability to interact and have strong communication skills
• Strong recordkeeping and organizational skills, to include computer skills and office applications
• Ability to anticipate issues before they happen and address them proactively
• Ability to lift up to 30 pounds
• Previous experience in social work, hospitality, or hospital settings preferred
• Ability to sit, stand or walk for long periods of time

Pay:

$12.50 per hour Application Question(s): Are you available for weekend shifts between the hours of 8AM-10PM? Are you available for holiday shifts? Are you available for occasional day shifts of 8AM-5PM M-F as needed?

Work Location:

In person